Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Thongli Lor

Green Bay,WI

Summary

Dynamic and detail-oriented professional with a proven track record at US Special Delivery, adept at enhancing customer satisfaction and team performance. Excelled in multitasking and customer service, significantly improving route efficiency and safety. Skilled in documentation and fostering trust, my career spans from delivery driving to patient care, showcasing versatility and a commitment to excellence.

Overview

7
7
years of professional experience

Work History

Non-CDL Delivery Driver

US Special Delivery
05.2024 - Current
  • Coordinated with other drivers to share best practices for improved overall team performance in meeting deadlines and maintaining safety standards.
  • Increased customer satisfaction by delivering orders on time and providing excellent service.
  • Improved route efficiency by utilizing GPS technology and planning optimal delivery sequences.
  • Performed minor maintenance tasks on the vehicle as needed, such as tire checks or oil changes, ensuring optimal performance at all times.
  • Safely navigated various types of road conditions, adjusting driving styles accordingly to maintain safety standards.

Patient Care Taker

Iris Long Term Care Services
07.2017 - Current
  • Assisted in the coordination of patient care by scheduling appointments, managing transportation, and ensuring timely follow-up visits.
  • Provided emotional support to patients and their families during difficult times, fostering strong relationships built on trust and empathy.
  • Contributed to a positive clinical environment through effective teamwork, clear communication, and a commitment to continuous learning.
  • Promoted optimal nutrition by preparing meals according to individual dietary requirements and preferences.
  • Assisted patients with daily living activities for improved quality of life and increased independence.

Correctional Officer

Brown County Sheriff's Office
09.2023 - 12.2023
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Conducted routine and emergency head counts.

Rural Mail Carrier Associate

United States Postal Service, USPS
11.2020 - 05.2022
  • Contributed to team success by assisting fellow carriers in completing their assigned routes when needed.
  • Expedited package delivery during peak seasons, adapting to increased workload without sacrificing quality or speed of service.
  • Maintained detailed records of all delivered items, ensuring accurate reporting and tracking capabilities for the post office.
  • Elevated operational efficiency through regular maintenance checks of postal vehicles, ensuring consistently smooth operations.
  • Prevented potential errors in delivery by double-checking labels on packages against official postal records before commencing with the route.

Education

Associate in Digital Marketing - Digital Media Technology

Northeast Wisconsin Technical College
Green Bay, WI
05.2020

High School Diploma -

West De Pere High School
De Pere, WI
05.2017

Skills

  • Attention to Detail
  • Customer Service
  • Multitasking
  • Documentation
  • Professional Appearance

Languages

Hmong
Limited Working

Timeline

Non-CDL Delivery Driver

US Special Delivery
05.2024 - Current

Correctional Officer

Brown County Sheriff's Office
09.2023 - 12.2023

Rural Mail Carrier Associate

United States Postal Service, USPS
11.2020 - 05.2022

Patient Care Taker

Iris Long Term Care Services
07.2017 - Current

Associate in Digital Marketing - Digital Media Technology

Northeast Wisconsin Technical College

High School Diploma -

West De Pere High School

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Thongli Lor