Summary
Overview
Work History
Education
Skills
Citizenship
Softwareplatforms
Languages
Timeline
Server

THONGTAWEE SAMRANWONGSAKUL

Alexandria,VA

Summary

Dedicated and proactive flight attendant committed to surpassing expectations, collaborating effectively with colleagues, and delivering an outstanding service experience. Meticulously attentive in promptly identifying and resolving flight-related challenges. Vigilant and assertive in upholding stringent safety standards. Committed to ongoing efforts to elevate customer satisfaction. Ensures consistently well-organized and impeccable work areas. With a rich six-year background in flight attendant roles, highly dependable and resourceful professional dedicated to exceeding expectations and offering unwavering support to colleagues. Seeking opportunities for professional growth and advancement in the aviation industry.

Overview

11
11
years of professional experience

Work History

BARISTA

STARBUCKS CORPORATION
05.2024 - Current
  • Provide exceptional customer service by greeting customers, taking orders, and ensuring a welcoming atmosphere
  • Controlled line and crowd with quick, efficient service.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Expertly prepare a variety of hot and cold beverages, including espresso-based drinks, teas, and blended beverages, adhering to Starbucks' quality standards.
  • Collaboratively work and actively communicate with team members to ensure efficient and smooth operations during peak hours.

MEDICAL INTERPRETER

LIBERTY LANGUAGE SERVICES
01.2024 - Current
  • Streamline patient and provider interaction by providing channel of effective communication for patients with limited proficiency in English.
  • Translate procedural information to facilitate understanding between doctors and patients.
  • Follow ethical codes to protect confidentiality of patient medical information.


SERVER

AKENO SUSHI BAR AND THAI
12.2023 - Current
  • Deliver exceptional service by warmly greeting guests, taking orders ensuring the modification and allergy concern are in place
  • Cultivate warm relationships with regular customers.
  • Explain menu items and suggested appropriate options for food allergy concerns.
  • Work with POS system to place orders, manage bills, and handle complimentary items.
  • Buss and reset tables to keep dining room and work areas clean.
  • Resolve customer complaints promptly and professionally to maintain positive reputation.

PRODUCT DEMONSTRATOR

CLUB DEMONSTRATION SERVICES
11.2023 - 03.2024
  • Provided prompt, efficient and friendly customer service
  • Prepared a demonstration of a product for the customers in the store.

FLIGHT ATTENDANT

JETSTAR AIRWAYS INTERNATIONAL
05.2017 - 10.2023
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Spearheaded in-flight sales initiatives by effectively promoting enticing meal deals, resulting in the attainment of the top sales position in May 2023.
  • Assisted passengers with disabilities by providing wheelchairs and supporting throughout the flight to provide excellent customer service.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Administered timely first aid support to over 50 unwell passengers, showcasing a quick and effective response to medical emergencies.
  • Prioritized passenger safety and comfort throughout every flight, reflecting a steadfast commitment to upholding industry standards and regulations.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Accumulated over 7,000 hours of experience in international flights across the Asia Pacific region, showcasing a strong understanding of diverse cultures and operational intricacies

MANAGEMENT TRAINEE

SUMITOMO MITSUI BANKING CORPORATION
08.2015 - 04.2017
  • Initiated and participated in project for improving remittance transaction process by using QR code (more than 30% of clients changed to use this instead of paper-based in a quarter)
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

OVERSEAS ACCOUNTANT

SIAM CEMENT PUBLIC COMPANY LIMITED
11.2013 - 06.2015
  • Prepared the financial statements of SCG overseas subsidiaries in Singapore, Cambodia and Indonesia
  • Reconciled accounts and reviewed expense data, net worth, and assets.
  • Cooperated with senior leaders to create operating budgets and initiate financial planning.

Education

BACHELOR OF ACCOUNTING - Accounting

THAMMASAT UNIVERSITY
Thailand
01.2012

HIGH SCHOOL DIPLOMA -

TRIAM UDOM SUKSA NOMKLAO SCHOOL
Thailand
01.2008

Skills

  • Safety Awareness
  • First Aid Certification
  • RT Anaphylaxis
  • Zoll Defibrillator
  • Disability Awareness
  • Customer De-escalation
  • DAMP Awareness
  • Dangerous Goods

Citizenship

Thailand

Softwareplatforms

  • Microsoft Office
  • Microsoft Teams
  • Google Drive
  • Google Doc

Languages

English
Full Professional
Thai
Native or Bilingual

Timeline

BARISTA

STARBUCKS CORPORATION
05.2024 - Current

MEDICAL INTERPRETER

LIBERTY LANGUAGE SERVICES
01.2024 - Current

SERVER

AKENO SUSHI BAR AND THAI
12.2023 - Current

PRODUCT DEMONSTRATOR

CLUB DEMONSTRATION SERVICES
11.2023 - 03.2024

FLIGHT ATTENDANT

JETSTAR AIRWAYS INTERNATIONAL
05.2017 - 10.2023

MANAGEMENT TRAINEE

SUMITOMO MITSUI BANKING CORPORATION
08.2015 - 04.2017

OVERSEAS ACCOUNTANT

SIAM CEMENT PUBLIC COMPANY LIMITED
11.2013 - 06.2015

BACHELOR OF ACCOUNTING - Accounting

THAMMASAT UNIVERSITY

HIGH SCHOOL DIPLOMA -

TRIAM UDOM SUKSA NOMKLAO SCHOOL

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