Thonya Carrillo
Oroville,CA
Summary
Dedicated and compassionate professional with a robust background in human resources, patient care coordination, and customer service. Proven ability to manage diverse tasks, communicate effectively, and maintain high standards of quality and efficiency. Currently pursuing a Bachelor of Science in Communication Studies and Public Affairs with a Minor in Health Communication.
Overview
10
10
years of professional experience
Work History
Respite Worker
The Arc of Butte County
10.2018 - Current
- Provide temporary care and companionship for children and adults with disabilities, offering relief to their primary caregivers
- Ensure an enjoyable and rewarding experience for those in care, either in-home or within the community
- Absorb typical caregiver responsibilities, allowing caregivers time to attend to other tasks.
Case Management- Discharge Coordinator
Oroville Hospital
09.2017 - 05.2024
- Acted as a liaison among hospital staff, patients, and physicians to facilitate timely and safe patient discharges
- Ensured all necessary items for patient discharge were ordered, delivered, and accounted for, promoting patient satisfaction
- Collaborated with discharge planners, nursing staff, and ancillary staff on documentation needs.
Human Resource Assistant
Oroville Hospital
09.2017 - 05.2024
- Explained company personnel policies, benefits, and procedures to employees or job applicants
- Compiled and prepared reports and documents related to personnel activities
- Responded to employee inquiries regarding HR policies, procedures, and benefits
- Supported HR department in day-to-day operations
- Monitored compliance with federal, state, and local employment laws and regulations.
Human Resource Specialist
Oroville Hospital
09.2017 - 05.2024
- Managing the exit process, conducting exit interviews, and handling the termination of employment
- Collaborating with management to develop HR strategies aligned with organizational goals
- Maintaining employee records, ensuring confidentiality, and handling HR-related documentation
- Creating, updating, and enforcing HR policies and procedures in compliance with labor laws and regulations
- Ensuring competitive and equitable compensation practices, conducting salary surveys, and managing payroll processes
- Addressing employee grievances, mediating disputes, and implementing conflict resolution strategies.
Courtesy Clerk - Cashier
Raley's Grocery
08.2014 - 08.2017
- Offering information on store policies, promotions, and services
- Helping customers locate products within the store and answering questions about merchandise
- Addressing customer complaints and issues promptly and professionally, escalating to management when necessary
- Restocking shelves, bagging stations, and other areas with necessary supplies like bags, cleaning materials, and carts.
Cashier
Raley's Grocery
08.2014 - 08.2017
- Addressing customer inquiries about products, services, and store policies
- Informing customers about ongoing promotions, discounts, and loyalty programs
- Adhering to all store policies and procedures, including those for cash handling and loss prevention
- Communicating effectively with co-workers and management to ensure smooth operations.
Education
Bachelor of Science - Communication Studies and Public Affairs, How people use messages to create meaning in personal, professional, and civic life
Chico State University
Associate - Social and Behavioral Sciences, Human behavior and interactions in the social and physical environment
Butte College
01.2019
High School Diploma -
Oroville High School
01.2014
Websites
Technical Skills& Expertise
- Computer Applications (Microsoft Office, Word, Excel)
- Typist (45+ WPM)
- Employee Relations
- Training Delivery
- Interpersonal Skills
- Industry Standards
- Communication
- Attention to Detail
Personal Information
Title: JOB TITLE HERE
Timeline
Respite Worker
The Arc of Butte County
10.2018 - Current
Case Management- Discharge Coordinator
Oroville Hospital
09.2017 - 05.2024
Human Resource Assistant
Oroville Hospital
09.2017 - 05.2024
Human Resource Specialist
Oroville Hospital
09.2017 - 05.2024
Courtesy Clerk - Cashier
Raley's Grocery
08.2014 - 08.2017
Cashier
Raley's Grocery
08.2014 - 08.2017
Bachelor of Science - Communication Studies and Public Affairs, How people use messages to create meaning in personal, professional, and civic life
Chico State University
Associate - Social and Behavioral Sciences, Human behavior and interactions in the social and physical environment
Butte College
High School Diploma -
Oroville High School
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