Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Thonya Fogarty

Administrative Assistant
Thief River Falls,MN

Summary

I am an organized and dependable candidate, successful at managing multiple priorities with a positive attitude. I have a willingness to take on added responsibilities to meet team goals. I have worked in a variety of positions that all had the goal of making sure the customer (patient) was our number one priority. I truly like people and enjoy working in a capacity where I am able to shine in that area-I feel plugged in and energized in these positions. I am looking for a career at this point in my life-where I will stay for many years.

Overview

16
16
years of professional experience
2
2
years of post-secondary education

Work History

Global Customer Support Representative

Digi-Key
Thief River Falls, MN
01.2023 - 02.2023
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
  • Liaised with internal teams to resolve customer concerns, escalate issues and serve as company ambassador.
  • Contributed ideas and practical solutions to support process improvement efforts.
  • Created user accounts and assigned permissions.
  • Monitored system performance to identify potential issues.

Store Associate

Sydney's CBD
Thief River Falls, MN
09.2019 - 12.2020
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Answered questions about store policies and addressed customer concerns.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Increased sales and customer satisfaction through personalized servicing.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Prioritized helping customers over completing other routine tasks in store.
  • Developed strong rapport with customers and created positive impression of business.

Assistant Store Manager

Maurices
Thief River Falls, MN
11.2019 - 07.2020
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Trained new employees on proper protocols and customer service standards.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Interacted well with customers to build connections and nurture relationships.

Medical Assistant

Aggeus
Chicago, IL
09.2012 - 02.2013
  • Taught patients about medications, procedures, and care plan instructions.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Collected pertinent data and calculations to aid physician in interpreting results.

Dental Administrative Assistant

Dr. Sjulson Family Dentistry
Fosston, MN
04.2007 - 05.2011
  • Completed patient referrals to other medical specialists.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Conducted communications and transactions with patients and visitors to foster positive experience.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Managed patient billing processes for timely, accurate payments.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Processed medical insurance claims and payments.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Education

Associate of Applied Science - Administrative Dental Assisting

Northwest Technical College
Bemidji, MN
08.2008 - 05.2009

Associate of Applied Science - Administrative Dental Assisting

Minnesota West Community And Technical College
Canby, MN
08.2011 - 07.2012

Skills

Multitasking Abilities

undefined

Timeline

Global Customer Support Representative

Digi-Key
01.2023 - 02.2023

Assistant Store Manager

Maurices
11.2019 - 07.2020

Store Associate

Sydney's CBD
09.2019 - 12.2020

Medical Assistant

Aggeus
09.2012 - 02.2013

Associate of Applied Science - Administrative Dental Assisting

Minnesota West Community And Technical College
08.2011 - 07.2012

Associate of Applied Science - Administrative Dental Assisting

Northwest Technical College
08.2008 - 05.2009

Dental Administrative Assistant

Dr. Sjulson Family Dentistry
04.2007 - 05.2011

Similar Profiles

CREATE PROFILE
Thonya FogartyAdministrative Assistant