Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thor Axe

Houlton

Summary

Experienced Account Representative knowledgeable about invoicing, payment processing and account updates. Specializing in pursuing delinquencies and resolving customer issues.

Motivated Account Representative skilled at developing and deepening customer relationships to drive consistent growth. Offering more than ten years years of experience in sales and customer service. Motivated Account Representative skilled at developing and deepening customer relationships to drive consistent growth. Offering ten plus years of experience in sales and customer service.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Department of Corrections

Aroostook Co Sheriff's Department
06.2022 - Current
  • Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
  • Assisted in training of new correctional officers, providing guidance on best practices and procedures.
  • Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
  • Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
  • Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
  • Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Supported the re-entry process for inmates by connecting them with appropriate resources, such as job training programs and community-based services.
  • Observed behavior of residents individually and in groups.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Booked new inmates into facility and processed inmates for release.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Completed intake paperwork, fingerprints, and searches.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Enforced rules and regulations to maintain order among inmates.
  • Investigated and responded to incidents of inmate misconduct.
  • Administered drug tests to inmates.
  • Prepared reports to document incidents and violations.
  • Transported inmates to and from court hearings, medical appointments and other locations.

Customer Account Representative

Rent A Center
08.2021 - 05.2022
  • Devised tactics to grow customer base and boost sales.
  • Prepared and shared account details, insurance coverage and funds.
  • Communicated updates regarding business proposals, contracts and current projects.
  • Drove sales by developing exceptional customer rapport to foster satisfaction.
  • Proposed available products and solutions to meet diverse requirements.
  • Processed client payments and updated accounts.
  • Contacted customers to assess satisfaction and current needs.
  • Managed over one hundred accounts and product installations to increase sales volume.

Asset Protection Associate

Wal-Mart
04.2018 - 08.2021
  • Controlled reduction of loss inventory by protecting company assets.
  • Introduced and implanted viable loss control strategies by maintaining strong partnerships and trust with customers.
  • Built cross-functional relationships with business partners to reduce losses.
  • Wrote reports outlining activities and results.
  • Reduced shrink 90% through thorough training of loss prevention staff and meticulous reviews of company documents.
  • Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
  • Wrote reports for internal and external crime, burglary or theft.
  • Checked CCTV for evidence of shoplifting.
  • Increased apprehensions by 100% and apprehension dollars by 10% by motivating and coaching direct reports for optimum productivity and performance.
  • Contacted local authorities and apprehended shoplifters.
  • Patrolled store departments to check for suspicious activities.
  • Kept patrons and employees safe and from criminal activity.
  • Enhanced training processes for both clients and departments to increase overall functionality.
  • Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
  • Conducted internal investigations, interviewing staff members suspected of theft or misconduct to determine appropriate actions

Car Detailer

Audi
10.2017 - 02.2018
  • Washed, waxed and buffed vehicle bodies for professional shine.
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
  • Advised customers on regular care needs to prevent issues such as deteriorating paint.
  • Ran mobile detailing unit to serve customers across local community.
  • Shined vehicle windows and windshields to remove water spots.
  • Provided mobile detailing services to clients at places of employment.
  • Performed over fifty detailed inspections per day.

Electronics Sales Associate

Wal-Mart
10.2012 - 10.2017
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Stayed up-to-date on current promotions, sales and special events to impart such information to customers.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Processed credit and debit card payments to complete customer buying experience.
  • Utilized highly developed interpersonal and people skills to approach customers and engage in conversations.
  • Effectively located merchandise across various stores to address customer needs.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Worked with loss prevention in monitoring shopper behavior.
  • Applied knowledge of electronics products to educate prospects and customers.
  • Increased sales and customer satisfaction through personalized servicing.
  • Checked to see if requested items were available from store's inventory.
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
  • Developed strong rapport with customers and created positive impression of business.
  • Processed accurate credit, debit, check and cash sales transactions for more than [Number] customer orders per day.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Stocked merchandise, clearly labeling items and arranging according to size or color.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.

Education

High School Diploma -

Houlton High School

Skills

  • P>Sales expertise
  • P>Data tracking
  • P>Business Development
  • P>Account management
  • P>Bookkeeping
  • P>Accurate payment posting
  • P>Cash application
  • P>Excellent Communication
  • P>Dependable and Responsible
  • P>Active Listening
  • P>PPE Compliance
  • P>Attention to Detail
  • P>Team building

Timeline

Department of Corrections

Aroostook Co Sheriff's Department
06.2022 - Current

Customer Account Representative

Rent A Center
08.2021 - 05.2022

Asset Protection Associate

Wal-Mart
04.2018 - 08.2021

Car Detailer

Audi
10.2017 - 02.2018

Electronics Sales Associate

Wal-Mart
10.2012 - 10.2017

High School Diploma -

Houlton High School

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