Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Thoren Pinnace

Pembroke Pines,FL

Summary

Hard-working professional with 3+ years of experience and a proven knowledge of conflict resolution, customer communications, and customer needs assessment. Aiming to leverage my skills to successfully fill the Customer Service Representative role at your company. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Dispatch/Delivery Driver

Amazon
Miramar, Florida
05.2022 - Current
  • Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty
  • Contacted customers before delivery to confirm and coordinate delivery times
  • Arranged on-time deliveries by choosing the best and most efficient routes
  • Maintained accurate delivery records by collecting and documenting timely and past-due deliveries
  • Communicated customer complaints, requests, and feedback to company management for swift resolution
  • Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules
  • Fostered positive working relationships with drivers by responding to questions and concerns
  • Tracked delivery driver's information, mileage, and fuel use while on shift
  • Interacted with drivers to determine needs and opportunities for a smoother delivery process
  • Completed and submitted logs and paperwork every day to maintain records.

HOME HEALTH AIDE

08.2018 - Current
  • Maintained records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager
  • Checked patients' pulse, temperature, and respiration
  • Provided patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming
  • Cared for patients by changing bed linens, washing, and ironing laundry, cleaning, or assisting with their personal care
  • Entertained, conversed with, or read aloud to patients to keep them mentally healthy and alert
  • Administered prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine
  • Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets
  • Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship
  • Direct patients in simple prescribed exercises or in the use of braces or artificial limbs
  • Provided patients and families with emotional support and instruction in areas such as caring for infants, preparing healthy meals, living independently, or adapting to disability or illness
  • Performed a variety of duties as requested by client, such as obtaining household supplies or running errands
  • Changed dressings under supervision of nurse and doctor.

LEO'S SHIPPING COMPANY

04.2021 - 01.2023
  • Assisted and help in the pickup (loading), transportation, and delivery (unloading and placement) of domestic products and commercial equipment in compliance with established standards and procedures
  • Obeyed all corporate regulations and safety requirements, as well as the instructions of the crew leader
  • Performed all responsibilities in accordance with the company's safety requirements
  • Completed tasks within the estimated number of man hours
  • Displayed a clean and professional look while promoting the firm and giving customer service
  • Showed professional behavior, civility, and manners when entering and executing work in the customer's home or business
  • Took inventory of items to ensure that no items are lost during transportation.

Drivers Helper

UPS
06.2021 - 02.2022
  • Assisting the UPS driver with package delivery
  • Maintaining a professional appearance in accordance with the company's grooming requirements
  • Interacting with clients while providing data from the distribution center
  • Managing delegated responsibilities
  • Making as many deliveries as feasible as fast and effectively as possible
  • At all times, operate the vehicle in a safe and responsible manner
  • Assisting with truck loading and unloading, as well as maintaining logs up to date and recording relevant information
  • Moving goods weighing up to 70 pounds onto conveyor belts by lifting and sliding them
  • Sort packages into the proper place using the label and load chart
  • Transporting insured packages with the goal of ensuring quality and customer satisfaction
  • Ensuring that packaging labels and packages are on the proper vehicles
  • Assuring that package are delivered on schedule and with courtesy
  • Handling packages and delivering them to clients on schedule, completing 150+ deliveries at the end of the shift and arranging them on a computer display.

Education

Associate Arts -

BROWARD COLLEGE
05.2022

High School Diploma -

SEVENTH DAY ADVENTIST BILINGUAL SCHOOL
12.2017

Skills

  • Bilingual: Spanish
  • Microsoft and OSX computer Knowledge
  • Supervision and leadership
  • Microsoft Word
  • Team Management

Certification

  • Nursing Assistant
  • TWIC Card

Timeline

Dispatch/Delivery Driver

Amazon
05.2022 - Current

Drivers Helper

UPS
06.2021 - 02.2022

LEO'S SHIPPING COMPANY

04.2021 - 01.2023

HOME HEALTH AIDE

08.2018 - Current

Associate Arts -

BROWARD COLLEGE

High School Diploma -

SEVENTH DAY ADVENTIST BILINGUAL SCHOOL

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Thoren Pinnace