Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thorin Taylor

LANSING,MI

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Professional Automotive Service Writer with 2 years of experience working at dealership repair shops. Comfortable working in high demand, fast-paced business while providing courteous professional service to new and established customers. Trained and knowledgeable on large variety of automobile makes and models.

Overview

8
8
years of professional experience

Work History

Automotive Service Writer

Paradise Motors
11.2021 - 07.2023
  • Provided customers with estimation of repair costs and reasonable timeline for completion of service.
  • Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
  • Answered service department phone and responded promptly to questions and messages.
  • Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
  • Used [Software] computer system to enter customer information, create service records, order parts and develop cost estimations.
  • Greeted and registered customers requiring service and directed automobiles to service garage.
  • Verified warranty plans and coverage and uncovered hidden warranties.
  • Advised management members on customer issues or mechanical repair problems.
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Worked effectively with repair staff and parts providers, staying current on availability and service processes.
  • Consulted with customers to assess service requirements and produce accurate orders.
  • Presented different repair options to customers to help each person make appropriate choices.
  • Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.

Customer Service Associate

Wild Bill's Tobacco
08.2021 - 11.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Informed customers about special promotions and provided detailed information for various products.
  • Provided product and service recommendations to guide customers on products to meet varying needs.
  • Solved problems with products and services by providing customers with technical support.
  • Increased revenue by cross-selling and upselling products and services.
  • Delivered prompt service to prioritize customer needs.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Sales, Customer Service, Installation

Auto Electronics And Accessories
04.2015 - 12.2019
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Managed efficient cash register operations.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Education

High School Diploma -

Holt High School
Holt, MI
06.1997

Skills

  • Status Reports Maintenance
  • Warranty Processing
  • Coordinating Schedules
  • Sales Transactions
  • Customer Service
  • Schedule Coordination
  • Estimating Costs
  • Invoice Verification
  • Cost Estimates
  • Product and Service Knowledge
  • Communicating With Clients
  • Processing Warranties

Timeline

Automotive Service Writer

Paradise Motors
11.2021 - 07.2023

Customer Service Associate

Wild Bill's Tobacco
08.2021 - 11.2021

Sales, Customer Service, Installation

Auto Electronics And Accessories
04.2015 - 12.2019

High School Diploma -

Holt High School

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Thorin Taylor