Summary
Overview
Work History
Education
Skills
Timeline
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Thornell Johnson

Cheyenne,WY

Summary

Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Order Filler

WALMART
12.2023 - Current
  • Clean and maintain the warehouse in compliance with OSHA safety standards
  • Work in an extremely fast past, and non-temperature-controlled environment
  • Use Voice collect headset and electric pallet jack to fulfill orders in an efficient and timely manner
  • Transporting orders to the shipping location
  • Label orders correctly
  • Dispense orders to our customers and engage them in conversation throughout the dispensing process
  • Maintain excellent customer service skills
  • Stack pallets and ensure placement in the appropriate areas on the freight and throughout the warehouse
  • Ensures to complete the orders within the allocated time given each day
  • Maintain efficient accurately selecting the right items based on customer orders.

Data Center Technician I

Amazon
11.2020 - 11.2023
  • Moved and installed shelves, power strips, rails, servers, switches and other equipment.
  • Accepted tasks and documented status using ticketing system, time reports and email.
  • Developed an understanding of effective execution order strategy(ies) for assigned tasks with assistance from experienced technicians or direct-line management.
  • Collaborated with team members to improve overall service delivery, resulting in increased client satisfaction ratings.
  • Integrated fiber-optic and copper cabling technologies with components of new and existing network infrastructures.
  • Performed basic diagnostics and troubleshooting with guidance from experienced technicians and/or via standard procedures to identify the cause(s) of technical issues and replace faulty components in network, storage, or server equipment with zero-to-minimal customer and/or business disruption.
  • Continuously researched industry advancements, staying current with technological trends, and providing insightful recommendations for future data center improvements.

Rual Mail Courier

UNITED STATES POSTAL SERVICE
10.2017 - 11.2023
  • Sort Mail and Parcels in delivery sequence for the assigned route
  • Deliver mail and packages to customers in a timely matter
  • Operate company vehicles safely
  • Worked in various weather and road conditions
  • Maintain good customer service- answer questions about postal service regulations, respond to postal needs
  • Maintain a good standing working relationship with management, fellow employees, and customers
  • Operated various types of equipment such as RF Scanner (radio frequency) to maintain system records
  • Delivered letters and packages valued up to 100k such as certified mail, packages, registered and express mail
  • Sold stamps and other postal products
  • Trained newly mail carriers that came onboard.

Package Handler

UNITED PARCEL SERVICE
10.2014 - 09.2017
  • Load and unload packages quickly and efficiently
  • Scanned, read, and labeled packages to determine correct grouping
  • Maintained a clean and safe work area
  • Worked in a fast-paced environment
  • Safely handle fragile, dangerous, and/or hazardous products
  • Reported delays and damaged packages to my supervisor
  • Handle next day air packages valued up to $100,000.

Education

Cyber Security, Cloud Architecture -

Simplilearn Online
06.2024

High School Diploma -

Willowridge High School
06.2015

Skills

  • OSHA Certified
  • Forklift Operator
  • Electric Pallet Jack
  • Safety Implementation
  • Customer Service
  • Logistics
  • RF Scanner
  • Inventory Specialist
  • Excel
  • MS Office
  • Data Entry
  • Windows
  • Programming
  • Warehouse Safety
  • Heavy Lifting
  • Forklift Operation
  • Data entry proficiency
  • Attention to Detail
  • Quick Learner
  • Time Management
  • Data Center Operations
  • Network Troubleshooting
  • Computer hardware troubleshooting
  • Network support

Timeline

Order Filler

WALMART
12.2023 - Current

Data Center Technician I

Amazon
11.2020 - 11.2023

Rual Mail Courier

UNITED STATES POSTAL SERVICE
10.2017 - 11.2023

Package Handler

UNITED PARCEL SERVICE
10.2014 - 09.2017

Cyber Security, Cloud Architecture -

Simplilearn Online

High School Diploma -

Willowridge High School

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