Thornese Brooks
Newton,MS
Summary
Experienced with eligibility determination, client assessment, and regulatory compliance. Utilizes advanced problem-solving skills to handle complex cases efficiently. Track record of effective communication and collaborative teamwork in high-pressure situations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Eligibility Specialist
Division of Medicaid
11.2012 - 05.2014
- Assumed responsibility for a Medicaid eligibility determination caseload for a designated territory within a region; investigated and verified accuracy of information provided by recipients under the Medicaid programs to determine compliance with State and Federal laws, rules, and regulations; determined an applicant's eligibility for institutional care based on State and Federal guidelines and verified the accuracy of information listed on the applicants' applications; maintained effective public relations with medical facilities and federal, state, county, and city agencies within assigned territory; verified accuracy of information listed on applicants' applications including income, bank accounts, and any other assets; made determination of an applicant's eligibility based upon established criteria; visited contact centers and medical facilities; assisted other Regional Offices on an as-needed basis.
Office Manager/Secretary
N.H. Pilate Middle School
06.2011 - 09.2012
- Recordkeeping/Database Management; Implemented and maintained all office and school recordkeeping systems; maintained a comprehensive student database; developed and tracked records or reports related to incidents, billing, average daily attendance, and test scores; used both computer and manual filing systems which allow for efficient collection, retention, and retrieval of information; completed forms which included purchase orders, online supply orders, timesheets, enrollment cards, rosters and other related forms; created and maintained student files; maintained records for teacher and school budgets, student body funds, attendance, and other related records as needed.
MS STEPS Representative
Newton WIN Job Center (PERMANENTLY CLOSED)
04.2010 - 05.2011
- MS STEPS Program; Interviewed applicants and recipients for timely evaluation and determination of eligibility for economic assistance programs; Explained and interpreted policies and programs, rights, and responsibilities to clients, made appropriate referrals to social services, and other agencies as needed; Additional duties included entering and retrieving pertinent data in the computer system for use in the completion of application, recertification, and all required special reviews; maintained an on-going caseload, scheduled appointments, organized a monthly workplan, answered telephone and walk-in inquiries from clients and other agencies daily.
- This program and WIN Job Center closed due to low funding support.
Secretary to Dean of Adult Education
East Central Community College
09.2008 - 03.2010
- Acted as liaison between director, college staff, students and the public; Assigned, directed and reviewed the work of a small clerical or technical support staff; Maintained filing system; Routed correspondence and other materials routinely to ensure timely distribution and appropriate action; Screened incoming calls and visitors, referring each to the appropriate person or functional area; Analyzed administrative problems and made recommendations to the executive director; Requested a variety of office equipment, supplies, publication materials, and maintenance services as needed; Assembled information for various reports, briefings, meetings and conferences; Composed correspondence regarding requested information or interpretation of standard regulations or procedures; made arrangements for travel, conferences, and meetings; Maintained a calendar for Assistant Director of Adult Education; Performed and oversaw a variety of clerical & administrative activities and functions daily.
Administrative Asst. IV
MS Development Authority
09.1999 - 09.2008
- Assisted in the management and organization of special projects, IS HelpDesk duties, and clerical functions; served as liaison to MDA agency personnel, public/private agencies, and general public; Coordinated all activities and meetings for IS staff; Performed administrative tasks such as travel, leave & attendance forms, reports, maintenance of vendor files, PR1s, generated IS general correspondence memos and letters; logged/troubleshooting/assigned of all Infosys HelpDesk calls; coded and data entry of all ITS invoices and other departmental assignments as necessary.
- Conducted and created materials for several MDA Training Classes: Intro & Adv GroupWise 6. MDA Tourism Welcome Center Training – Intro to GroupWise/Word/Excel, PowerPoint & Pics Training for Welcome Ctr Employees.; Intro to Word; Drafted and typed correspondence; Maintained calendar of events and personal agendas; Maintained department files and records; Coordinated project/program activities; Exercised judgment in solving routine problems; Processed requests and requisitions; Completed various forms related to office activities; Prepared and maintained financial documents; Performed related or similar duties as required or assigned.
Education
Bachelor of Science - Management
Belhaven University
Jackson, MS01.2009
Skills
- Professionalism
- Organizational skills
- Multitasking Abilities
- Teamwork and collaboration
Certification
- ITS-State Agency
- ASCP – Level I (Administrative Support Certification Program)
- Microsoft Word – Beginning & Intermediate
- Excel – Intermediate
- GroupWise Email System Training
- New Horizon Training Ctr
- HTML Web Class
- University Medical Center
- Learning Resource Center
- Certificates Received:
- WordPerfect, Dbase
- Other Certificates:
- Computing at The Huntington: Intro to Computers
- Beginning, Intermediate, Advance Word Perfect
- Beginning, Intermediate Lotus 1-2-3
- Beginning, Intermediate, Advance Microsoft Word
- Beginning, Intermediate Excel, Power, Publisher
- Introduction to Dbase III Plus
- Columbus Urban League
- Marketable Office Skills Training Program – Columbus, OH
- Certified Word Processor II/Office Skills
- WordPerfect, DisplayWrite 4, Lotus 1-2-3
Timeline
Eligibility Specialist
Division of Medicaid
11.2012 - 05.2014
Office Manager/Secretary
N.H. Pilate Middle School
06.2011 - 09.2012
MS STEPS Representative
Newton WIN Job Center (PERMANENTLY CLOSED)
04.2010 - 05.2011
Secretary to Dean of Adult Education
East Central Community College
09.2008 - 03.2010
Administrative Asst. IV
MS Development Authority
09.1999 - 09.2008
Bachelor of Science - Management
Belhaven University
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