Summary
Overview
Work History
Education
Skills
Timeline
Volunteer

Pryor Nathosha

Salisbury,MD

Summary

Strong communication, organizational, and interpersonal skills, ensuring reliable support and effective teamwork. Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

35
35
years of professional experience

Work History

House Manager

08.1995 - Current
  • Supervised residents preparing meals and handling chores and provided constructive feedback.
  • Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
  • Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
  • Oversaw maintenance projects within the home, liaising with contractors to ensure timely completion within budget constraints.
  • Managed household budgets, analyzing expenses, and making recommendations for cost-saving measures.
  • Coordinated travel arrangements for the family, ensuring seamless transitions between locations and accommodations.
  • Planned special events such as parties or family gatherings with attention to detail and organization.
  • Facilitated communication between family members regarding important updates or decisions related to the house manager role.
  • Oversaw budget to manage expenditures and control costs.
  • Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs.
  • Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
  • Increased lifespan of household appliances and systems by instituting preventative maintenance schedule.
  • Enhanced overall household efficiency by implementing comprehensive scheduling system for all domestic tasks.
  • Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
  • Preserved household's privacy and confidentiality through diligent oversight of information management practices.
  • Established positive relationships with vendors and service providers, negotiating favorable terms when necessary.
  • Streamlined household operations, establishing structured inventory system for pantry and household supplies.
  • Enhanced property security, implementing cutting-edge security measures and protocols.
  • Ensured seamless operation of home maintenance tasks, coordinating with external contractors for timely repairs and upgrades.
  • Ensured smooth operation of transportation logistics, scheduling maintenance and coordinating daily travel plans.
  • Elevated standard of household cleanliness and organization by developing detailed cleaning schedules.
  • Improved family satisfaction with meal variety and nutrition by planning and overseeing preparation of diverse weekly menus.
  • Reduced household expenses through meticulous budget management and cost-saving strategies.
  • Completed financial tasks by estimating costs and preparing and managing budgets.
  • Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.

Volunteer

04.1990 - Current
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Assisted with special events and programs.
  • Used strong interpersonal communication skills to convey information to others.
  • Contributed to building of affordable housing, improving community infrastructure.
  • Boosted donations to organization by strategizing and executing fundraising events.
  • Tracked service activities and outcomes against outlined plans and goals.
  • Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
  • Facilitated community outreach to expand participation and support.
  • Helped clients navigate social services system and access needed resources.
  • Kept case files updated, accurate and aligned with requirements.
  • Supported clients through development of new life skills, obtaining resources and transitioning back to society.
  • Boosted fundraising efforts, securing valuable donations through targeted campaigns.

Assitant Service Manager

Pohanka Automotive Group of Salisbury
02.1996 - 10.2009
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.
  • Enhanced team efficiency by implementing streamlined procedures for daily operations.
  • Trained 15 less-skilled service workers on standards, efficiency, and conflict resolution for best-in-class customer service.
  • Collaborated with sales staff to provide comprehensive support for new vehicle purchases and ongoing maintenance needs.
  • Served as a knowledgeable point-of-contact for customers seeking information about vehicle maintenance requirements or troubleshooting advice.
  • Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
  • Monitored budgetary constraints closely to ensure cost-effective management of labor, parts inventory, and other resources.
  • Developed strong relationships with customers, resulting in repeat business and increased loyalty.
  • Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
  • Worked closely with upper management to develop strategic initiatives aimed at driving business growth and enhancing customer satisfaction.
  • Coordinated schedules and assigned work orders to maximize productivity within the service department.
  • Developed written plans and obtained customer consent to proceed.
  • Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
  • Analyzed service reports to identify areas of improvement.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Education

No Degree - Chemical Dependency Counselor

Wor-Wic Community College
Salisbury, MD
12-2026

Skills

  • Time management
  • Active listening
  • Collaboration and teamwork
  • Task prioritization
  • Homework assistance

Timeline

Assitant Service Manager

Pohanka Automotive Group of Salisbury
02.1996 - 10.2009

House Manager

08.1995 - Current

Volunteer

04.1990 - Current

No Degree - Chemical Dependency Counselor

Wor-Wic Community College

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Pryor Nathosha