THOURAISYA COLLINS

Katy

Summary

Dedicated and detail-oriented customer service professional with experience in legal services, healthcare administration, conference center coordination, and office operations. Skilled in mailroom management, hospitality services, customer relations, data entry, and conference/event support. Strong ability to multitask, maintain organization, and provide excellent service in fast-paced environments.

Overview

years of professional experience

Work History

Service Specialist / Conference Center Coordinator

Epiq / Sidley Austin LLP

05.2022 - Current

Coordinated Firm-sponsored and client meetings, conferences, and special events, ensuring seamless execution from planning through completion.
Managed conference center and mailroom operations, including conference room readiness, mail distribution, shipping and receiving, and package logistics.
Coordinated room setups, audiovisual support, catering, hospitality services, and vendor activities to deliver exceptional client and employee experiences.
Served as the primary point of contact for clients, vendors, contractors, and internal departments, resolving operational issues and accommodating last-minute requests in a fast-paced environment.
Collaborated with Facilities, Office Services, AV teams, and food service providers to ensure efficient daily operations and successful event execution.
Produced confidential print, copy, and scanning projects while maintaining quality, accuracy, and timely delivery.
Tracked event expenses, maintained attendance reports, and supported budget administration and billing processes.
Provided operational support and backup leadership for Conference Center management, ensuring compliance with Firm standards and uninterrupted business operations.

Front Office Assistant

UNIC Clinic and Healthcare Services

Houston, TX

10.2018 - 05.2022

Delivered exceptional patient service by managing front desk operations, scheduling appointments, answering multi-line phones, and welcoming patients and visitors.
Verified insurance eligibility, explained benefits, coordinated specialist referrals, and maintained accurate patient records in compliance with HIPAA regulations.
Supported efficient daily clinic operations through strong organizational, communication, and administrative skills while ensuring a positive patient experience.

Education

High School Diploma -

Jesse H. Jones High School