Threaz Wright
Palm Bay,FL
Summary
I've been working retail/customer service since my first job working at Hollister while working at Bass Pro shop helping customers while we built the building & got ready for the Grand Opening. Soon after i applied for Footlocker/Footaction which was one off the most educational jobs i had so far. I learned running a business to helping angry customer then back to merchandise. Which taught me the aspect of hard work & giving your best even if its for the great cause of the team. I believe i acquired skills like how to cal anger customers, shipment/stock & most importantly how to lead other to success with the help of getting them back motives to give it there all. The most important thing to me would be teamwork, cause that's what makes the dream work. Punctual Driver with unprecedented talents in truck operations, loading, and unloading, and route coordination. Experience in operating and driving various trucks to transport goods and materials. Committed to ensuring delivery within specified timeframes. Hardworking Driver with expertise providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Ups Driver
UPS
09.2018 - Current
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Delivered goods and products to customer on time and in excellent condition.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Obtained signatures from customers upon delivery of goods.
- Minimized liability by consistently following road rules when driving.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Assistant Store Manager
Jimmy Jazz
07.2016 - 09.2018
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Assistant Manager
Journeys
05.2016 - 07.2016
- Answered customers' questions and addressed problems and complaints in person and via phone
- Opened and closed store, which included counting cash drawers and making bank deposits
- Helped customers select products that best fit their personal needs
- Maintained visually appealing and effective displays for the entire store
- Educated customers on product and service offerings
- Consulted with customers on the latest styles and trends
- Kept the showroom clean and maintained neat, orderly product displays
- Processed all sales transactions accurately and in a timely fashion
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
- Generated repeat business through exceptional customer service.
Assistant Manager
FootAction
07.2014 - 05.2016
- Marked clearance products with updated price tags
- Processed all sales transactions accurately and in a timely fashion
- Informed customers about all product lines and services offered by the company
- Processed shipments and maintained organized stock shelves
- Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales
- Recruited, hired, developed and retained retail talent for the company
- Built and maintained effective relationships with peers and upper management
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment
- Answered customers' questions and addressed problems and complaints in person and via phone
- Opened and closed the store, which included counting cash drawers and making bank deposits
- Helped customers select products that best fit their personal needs
- Educated customers on product and service offerings
- Kept the showroom clean and maintained neat, orderly product displays
- Built customer confidence by actively listening to their concerns and giving appropriate feedback
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
Tech Helper/Customer Service
All Florida Staffing
03.2013 - 07.2014
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers
- Processed shipments and maintained organized stock shelves.
- Followed supervisor instructions to complete tasks on time.
- Loaded and unloaded construction materials to prepare for use in construction.
- Performed manual labor and random jobs to help teams accomplish goals.
Impact/Sales
Hollister
03.2013 - 07.2013
- Unloaded trucks, stocked shelves and carried merchandise out on floor for customers
- Processed shipments and maintained organized stock shelves.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
High School Diploma - Business Management
Bayside HS
Palm Bay, FL05.2013
Skills
- Superb sales professional
- Flexible schedule
- Strong communication skills
- Excellent multi-tasker
- Detail-oriented
- Inventory control procedures
- Cleaner
- Clothing
- Shoes
- Bags/Book Bags
- Insoles
- High-end fashion knowledge
- Time management
- Organized
- Store planning and design
- Loss prevention
- Personnel training and development
- Revenue Generation
- DOT Compliance
- Materials Transport
- Vehicle Inspection
- Customer Service
- Database Management
- Relationship Building
Accomplishments
- Met monthly sales goals for 7 months straight.
- Received 3 "exceeds expectations" ratings on performance reviews.
- Routinely helped as many as 30 customers each day in a high-volume retail outlet.
- Consistently exceeded daily sales targets with an average of $1000 in sales each day.
- Promoted 2 times in one year. Once to sales lead then to assistant manger for my consistent great sales & open availably.
Timeline
Ups Driver
UPS
09.2018 - Current
Assistant Store Manager
Jimmy Jazz
07.2016 - 09.2018
Assistant Manager
Journeys
05.2016 - 07.2016
Assistant Manager
FootAction
07.2014 - 05.2016
Tech Helper/Customer Service
All Florida Staffing
03.2013 - 07.2014
Impact/Sales
Hollister
03.2013 - 07.2013
High School Diploma - Business Management
Bayside HS
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