Thressa Young
Los Angeles,CA
Summary
Pursuing a career in a professional environment with the potential for growth.
Overview
8
8
years of professional experience
Work History
Clinical Case Manager III
Volunteers of America Los Angeles
10.2023 - Current
- Provide Veterans with the highest level of acuity and comorbidities individualized care through services, linkages, counseling, treatment planning, and interventions methods.
- Conduct comprehensive screenings and assessment with individuals and families to collect functional, environment, psycho-social, financial, employment, housing, educational, health information.
- Coordinator individual planning with veterans to meet short-terms goals.
- Provide services linkage to ensure identifiers are met.
- Coordinate case conferences with veterans and consult with service teams via VA, primary care providers, ad mental health providers.
- Act as advocate for veterans before judicial hearings.
- Network and communicate with referring agencies and community resource, as well as family members.
- Managed caseload to satisfy multiple patients with diverse needs.
ICMS Case Manager
Watts Labor Community Action Committee
11.2020 - 10.2023
- Housing Navigator-Provide housing supporting services including various resources for housing retention and focus on whole person care
- Advocate for clients with Property Owners and Management Companies to ensure rights of clients.
- Provide assistance with obtaining access for mainstream benefits, including but not limited to Medi-Cal, general relief and social security benefits
- Documentation for all services and interactions with Veterans via case notes as well collect and maintain client's critical information for program retention
- Collaborate, discuss and case conference with management to problem solve intensive cases with various housing and health issues with Veterans that render high acuity needs
- Collaborate with DMH and DHS and provide notation in Champ and Clarity systems
- Provide ongoing case management services that will ensure success for decreasing social isolation and preventing relapse risk.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
Care Manager
Exodus Recovery INC.
05.2019 - 10.2020
- DMH and DHS documentation (referrals and charting)
- Crisis Response team
- Liaison between patients, healthcare professionals, and social services
- Coordinator client care and treatment plans
- Discovery of community resources (i.e education, drug treatment/counseling and healthcare)
- Assist with obtaining and maintaining housing.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Arranged transportation and documented details of discharge transition plans.
- Conducted thorough assessments to identify patients'' needs, strengths, and barriers to achieving optimal health outcomes.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Maintained detailed records in compliance with agency standards and regulations.
Case Manager
Kedren Community Health
09.2016 - 04.2019
- Identify, engage, and initiate assessment of potential clients
- Communicate and coordinate with interdepartmental agencies for services (i.e medical, psychological, housing, and substance abuse services)
- Contribute with treatment plans and case management documentation
- Execute and facilitate mental health documentation.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Improved client engagement by implementing user-friendly appointment scheduling system.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Education
Bachelor of Science - Criminal Justice
Westwood College
Gardena, CA05.2011
Skills
- Anderson & Anderson Psychological Services
- Anger Management Facilitator Certification
- Efficient in de-escalation
- Crisis Intervention
References
References upon request.
Awards
- President's Award
- Dean's Award
Timeline
Clinical Case Manager III
Volunteers of America Los Angeles
10.2023 - Current
ICMS Case Manager
Watts Labor Community Action Committee
11.2020 - 10.2023
Care Manager
Exodus Recovery INC.
05.2019 - 10.2020
Case Manager
Kedren Community Health
09.2016 - 04.2019
Bachelor of Science - Criminal Justice
Westwood College
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