Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thressia Brown

McDonough

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

5
5
years of professional experience

Work History

Mail Handler Assistant

Conduent Business Services
03.2022 - 02.2024
  • Reduced damage to parcels by carefully handling fragile items during sorting and transportation processes.
  • Implemented quality control procedures for proper packaging materials usage, minimizing waste while maintaining protection of mailed items.
  • Operated various types of machinery used in the mail handling process safely and efficiently.
  • Performed other administrative duties as required, including data entry, filing paperwork, and organizing office supplies.
  • Expedited delivery times by promptly distributing mail to the correct departments and personnel.
  • Provided excellent customer service when assisting individuals with inquiries regarding package status or mailing procedures.

Customer Service Representative

SEKO Logistics
05.2019 - 07.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Cross-trained and backed up other customer service managers.

Customer Support Specialist/Project Assistant - Remote

Aflac
07.2020 - 10.2022
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
  • Resolved customer complaints with empathy and patience, restoring client confidence in company.
  • Reduced call handle time, allowing for more customer inquiries to be resolved each day.

Education

High School Diploma -

Carver HIgh
Columbus, Ga
08-1980

Skills

  • Package handling
  • Postal regulations
  • Mail sorting
  • Sorting automation
  • Problem-solving skills
  • Labeling packages
  • Handling and sorting mail
  • Workplace safety
  • Team collaboration
  • Machine operation
  • Mail handling
  • Strong organization skills
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail

Timeline

Mail Handler Assistant

Conduent Business Services
03.2022 - 02.2024

Customer Support Specialist/Project Assistant - Remote

Aflac
07.2020 - 10.2022

Customer Service Representative

SEKO Logistics
05.2019 - 07.2023

High School Diploma -

Carver HIgh

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