Thrisha Solis
Middletown
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, proven track record in online order fulfillment and relationship building, consistently enhancing customer satisfaction through personalized shopping experiences. Adept at multitasking and problem-solving, ensuring timely and accurate order processing. I have a lot of experience in everything I can handle anything I’m a quick learner Take my job very serious.
Overview
20
20
years of professional experience
Work History
Shopper
Instacart
01.2023 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
- Selected best-quality perishable items such as meat and produce.
- Worked productively with customers to meet order requirements and service expectations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences.
- Conducted price checks for customers, establishing trust and enhancing their overall experience.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Verified each item matched order sheet's description.
- Tracked substitutions and informed customers of changes.
- Assisted customers with locating items, resulting in increased convenience and positive shopping experiences.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Retrieved customer's order after payment, and assisted with transport to vehicle.
- Provided exceptional customer service through active listening, empathy, and timely problem resolution.
Cashier
Stop and Shop Supermarket
01.2023 - 07.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at shift end.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted customers with product selection and promotions to enhance shopping experience.
- Monitored inventory levels, restocking shelves as needed to maximize product availability.
Shopper
Peapod by Stop & Shop
07.2014 - 12.2022
- Processed customer orders accurately and efficiently according to guidelines.
- Selected and packed groceries while ensuring quality and freshness standards.
- Communicated directly with customers to resolve inquiries and provide updates.
- Maintained organized inventory to facilitate quick retrieval of items.
- Assisted in training new team members on operational procedures and best practices.
- Implemented time-saving techniques to enhance order fulfillment speed.
- Monitored stock levels, reporting shortages to ensure availability of products.
Cleaner/ Supervisor
Luis Construction Innovation
02.2007 - 06.2013
- Supervised daily cleaning operations, ensuring adherence to safety standards and protocols.
- Trained and mentored new staff on cleaning techniques and equipment usage.
- Developed efficient cleaning schedules to optimize workflow and resource allocation.
- Conducted regular inspections to maintain quality control and compliance with health regulations.
- Enhanced team productivity by implementing efficient cleaning methods and time management strategies.
- Ensured consistent high-quality service by conducting regular inspections of completed work areas.
Receptionist
Westchester Medical
05.2005 - 02.2007
- Greeted and assisted patients, ensuring a welcoming environment and addressing inquiries promptly.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled appointments, coordinating with medical staff to optimize patient flow and reduce wait times.
- Maintained accurate patient records using electronic health record (EHR) systems, ensuring data integrity and confidentiality.
- Processed insurance information and verified coverage details for seamless billing procedures.
- Collaborated with healthcare team to streamline front desk operations, enhancing overall patient experience.
- Educated patients on practice policies and procedures, fostering clear communication and understanding.
- Trained new reception staff on office protocols and software systems, promoting consistency in service delivery.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
Education
High School Diploma -
White Plains High School
White Plains NY06.2006
Skills
- Strong work ethic
- Online order fulfillment
- Mobile payment processing
- Promotional planning
- Cash handling proficiency
- Product knowledge expertise
- Upselling strategies
- Store maintenance
- Product display creation
- Shelf stocking
- Customer service
- Attention to detail
- Upbeat and outgoing attitude
- Relationship building
- Customer relations
- Planning and organization
- Flexible schedule
- Decision-making
- Accurate money handling
- Teamwork
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Customer satisfaction
- Organizational skills
- Team leadership
- Active listening
- Effective communication
- Team building
- Task prioritization
- Self motivation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shopper
Instacart
01.2023 - Current
Cashier
Stop and Shop Supermarket
01.2023 - 07.2025
Shopper
Peapod by Stop & Shop
07.2014 - 12.2022
Cleaner/ Supervisor
Luis Construction Innovation
02.2007 - 06.2013
Receptionist
Westchester Medical
05.2005 - 02.2007
High School Diploma -
White Plains High School