Thristen Jones
Phoenix,AZ
Summary
Hello, I am Thristen Jones. I am passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Carvana
08.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Adecco
09.2020 - 07.2022
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Processed customer service orders promptly to increase customer satisfaction.
Unit Supply Specialist
Army Reserve
05.2016 - 05.2020
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Streamlined the supply chain process for timely delivery of materials and equipment to units in need.
- Managed the issuance and receipt of supplies, ensuring accurate record-keeping and accountability.
- Reduced waste by implementing proper storage techniques for perishable items and hazardous materials.
Education
High School Diploma -
Cesar Chavez High School
Laveen, AZ12.2016
Skills
- Product Knowledge
- Active Listening
- Consultative Sales
- Paperwork Processing
- Critical Thinking
- Customer Service
- Problem Resolution
Timeline
Customer Service Representative
Carvana
08.2022 - Current
Customer Service Representative
Adecco
09.2020 - 07.2022
Unit Supply Specialist
Army Reserve
05.2016 - 05.2020
High School Diploma -
Cesar Chavez High School
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