Summary
Overview
Work History
Education
Skills
Certification
Awards
Languages
Timeline
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Throy Nicdao

Honolulu,U.S.

Summary

IT and technology specialist with extensive experience in sales, customer service, and team leadership at Best Buy and Apple. Proven ability to provide expert guidance on Microsoft, Sony, and Apple products. Experience in troubleshooting, IT support, and assisting customers with technical solutions to enhance their experience. Thrived at mentoring team members, improving store and departmental performance in sales. Passionate about technology solutions, problem-solving, and delivering outstanding customer experiences while driving business growth and efficiency.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Apple Specialist

Apple
Honolulu, HI
08.2024 - 11.2025
  • Consulted with business customers to identify IT needs and recommend Apple-based solutions, including device management, cloud storage, and productivity tools.
  • Provided advanced troubleshooting and technical support for Apple devices, including diagnosing software and hardware issues, optimizing system performance, and resolving connectivity problems.
  • Assisted in diagnosing and resolving network-related issues on Apple devices, including Wi-Fi connectivity, Bluetooth pairing, and router compatibility, improving overall customer satisfaction.
  • Consistently ranked as the top performer in AppleCare+ attachments and business lead generation, surpassing store targets and performance.
  • Coached and mentored team members on effective strategies for AppleCare+ attachment and business lead conversion, boosting overall store performance.

Lead and Specialist

Bestbuy Retail Store
Honolulu, Hawaii
03.2022 - 03.2025
  • Led teams to improve sales performance, mentoring employees on effective sales techniques, IT solutions, and customer service strategies.
  • Provided expert technical support and troubleshooting for Microsoft, Sony, and Apple products, ensuring seamless user experiences.
  • Assisted customers with setting up devices, configuring software, and resolving connectivity issues.
  • Consistently exceeded sales goals by leveraging product knowledge, sales strategies, and personalized customer recommendations.
  • Trained and coached team members, increasing sales productivity, and overall department efficiency.
  • Collaborated with management to implement strategies that enhanced customer satisfaction and business performance.
  • Recognized for performance, leadership, and problem-solving skills.

Education

Management Information Systems - Buisness

University of Hawaii at Manoa
Hawaii
05.2026

Skills

  • Performance Improvement
  • Decision-making capabilities
  • Employee Training
  • Troubleshooting
  • Hardware and software support
  • Sales proficiency
  • Problem-solving abilities
  • Team leadership
  • Adaptability and flexibility
  • Interpersonal skills
  • Relationship Building

Certification

  • Apple Certified Advisor
  • Microsoft Certified Advisor
  • Sony Certified Advisor
  • Appliance Certifed Advisor

Awards

  • Top performer in credit card applications
  • Top performer in membership attachments

Languages

Tagalog, Advanced

Timeline

Apple Specialist

Apple
08.2024 - 11.2025

Lead and Specialist

Bestbuy Retail Store
03.2022 - 03.2025

Management Information Systems - Buisness

University of Hawaii at Manoa

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Throy Nicdao