Thu Huynh
Victoria,TX
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server and Shift Leader
Surfing Crab
Victotia, TX
03.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Completed cash and credit card transactions accurately using POS software.
Front Desk Receptionist and Optometrist Assistant
Transvision PC
Victoria, US
06.2022 - Current
- Collected room deposits, fees, and payments.
- Check patients insurance
- Help patients and doctors to fill out any forms for referrals
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Resolved customer problems and complaints.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
Front Desk Clerk
Van Houston Academy
Houston, US
02.2016 - 06.2018
- Make invoices and collect tuition by cash or credit card
- Create daily menu for students
- Plan and prepare for meeting once a month
- Meeting and greeting students and parents
- Prepare snack for break time
- Handled students and parents complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
Education
High school or equivalent -
Penn Foster
Scottsdale, AZSome college - Hospitality Management
Houston Community College
Houston, TX08.2017
Skills
- Front Desk
- Basic Computer Skills
- Customer Service Skills
- Teamwork
- Cash Handling
- Organizational Skills
- Time management
- Medical office experience
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved insurance plans which led to help patients can get treatment with minimum copay.
Languages
English
Professional Working
Vietnamese
Native or Bilingual
Timeline
Server and Shift Leader
Surfing Crab
03.2023 - Current
Front Desk Receptionist and Optometrist Assistant
Transvision PC
06.2022 - Current
Front Desk Clerk
Van Houston Academy
02.2016 - 06.2018
Some college - Hospitality Management
Houston Community College
High school or equivalent -
Penn Foster