Summary
Overview
Work History
Education
Skills
Languages
Timeline
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THU LAM

Summary

Customer-oriented Store Manager offering over 14 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Efficient production professional successful at interpreting technical specifications and blueprints, as well as using skills such as riveting and soldering to complete the assembly of various electronic products and components. Strong collaborator with excellent time management and communication skills. Hardworking Assembler versed in completing mechanical assemblies and performing quality assurance checks. Hardworking and detail-oriented with skillful handling of hand tools, pneumatic tools and equipment. Promotes workplace safety and follows all established protocols.

Overview

25
25
years of professional experience

Work History

Store Manager

L&N LLC
Mendota Heights, MN
06.1999 - 02.2024
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Established customer service standards and monitored staff compliance.
  • Resolved customer complaints in a timely manner.
  • Analyzed financial data to identify areas of improvement.
  • Performed regular price checks to ensure competitive pricing.
  • Assessed operational efficiency of the store.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Planned special promotions or discounts based on market trends.
  • Provided feedback on marketing campaigns to improve effectiveness.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Forecasted customer demand to set prices or credit terms for goods or services.

Machine Operator Technologist

Filmtec
Edina, MN
04.2003 - 10.2018
  • Set up and operate machine tools to produce precision parts and instruments.
  • Monitor the feed and speed of machines during the machining process.
  • Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
  • Adjust machine settings to complete tasks accurately.
  • Troubleshoot malfunctions in equipment or processes.
  • Perform periodic maintenance on machines such as cleaning and lubrication.
  • Read blueprints and job orders to determine product specifications and tooling instructions.
  • Inspect finished workpieces to ensure conformance with specifications.
  • Maintain records of completed work and production data including volume produced and time required for each task.
  • Load raw materials into machines according to specified measurements.
  • Unload finished products from machines onto conveyors or other transport systems.
  • Observe machine operations to detect any problems or defects in the finished product.
  • Replace worn tools, sharpen cutting tools, adjust machinery components.
  • Ensure that safety guidelines are followed at all times while operating machinery.
  • Record production information such as quantities produced and materials used on daily logs.
  • Carry out regular safety checks on machinery prior to operation.
  • Comply with company policies regarding quality control procedures.
  • Monitored and observed production line to watch for pile-ups and jams.
  • Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
  • Maintained assigned equipment and performed daily inspections to increase equipment longevity and cut costs.

Mechanical and Electrical Assembler

R & D Technical Services
Burnsville, MN
11.1998 - 02.2003
  • Assembled electrical components and wiring harnesses according to schematics.
  • Performed soldering of wires, connectors, pins and other components as needed.
  • Repaired defective units by replacing faulty parts with new ones.
  • Assisted in the installation of new or modified hardware components or software programs.
  • Collaborated with engineers in the development of new products from concept through completion.
  • Organized work area after each shift to ensure a safe environment for others entering the space.
  • Worked closely with supervisors and designers to understand and meet production specifications.
  • Installed, wired, and programmed electrical systems including PLCs, servo motors, hydraulic systems, sensors, and safety interlocks.
  • Performed maintenance on mechanical systems such as pneumatics, hydraulics, conveyors, pumps and gearboxes.
  • Inspected completed machines to ensure they met quality standards prior to shipment.
  • Used design drawings, schematics and manuals to put equipment and components together alone or as part of team.
  • Utilized blueprints, sketches and instructions to construct parts and products.
  • Provided feedback to improve and streamline production processes.

Education

High School Diploma -

Apollo Senior High School
Saint Cloud, MN
06-1995

Skills

  • Loss Prevention
  • Supply Ordering
  • POS Systems
  • Talent Recruitment
  • Revenue Generation
  • Operations Management
  • Retail Inventory Management
  • Payroll Management
  • Customer Service Management
  • Budgeting and cost control

Languages

Vietnamese
Native/ Bilingual

Timeline

Machine Operator Technologist

Filmtec
04.2003 - 10.2018

Store Manager

L&N LLC
06.1999 - 02.2024

Mechanical and Electrical Assembler

R & D Technical Services
11.1998 - 02.2003

High School Diploma -

Apollo Senior High School

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THU LAM