THU NGOC MINH NGUYEN
Monterey Park,CA
Summary
Driven by a commitment to excellence, I honed my customer engagement and service skills at Pho Viet And Cafe, significantly enhancing customer satisfaction. As a Barista Trainee at Phuc Long Cafe, I demonstrated adaptability and a keen eye for detail, fostering loyalty through personalized service. My expertise encompasses both the hard skill of customer needs assessment and the soft skill of building lasting relationships.
Overview
2
2
years of professional experience
Work History
Customer Service Executive
Pho Viet And Cafe
11.2023 - 06.2024
- Took the customers to the table, brought menus, drinks and utensils.
- Receive food and drink orders, serve customers with small necessary items such as bringing dipping sauce, bringing bills, taking payments, wiping tables and cleaning up
- Improve customer satisfaction by promptly resolving questions and resolving concerns regarding food and beverages.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
Barista Trainee
Phuc Long Cafe
08.2022 - 12.2022
- Prepared specialty beverages according to specific requests from clients, showcasing adaptability and attention to detail.
- Cleaned counters, machines, utensils, and seating areas daily.
- Developed strong rapport with customers, fostering repeat business and loyalty to the establishment.
- Maintained strict adherence to food safety guidelines, ensuring a clean and sanitary workspace at all times.
Education
No Degree - English As A Second Language
Pasadena City College
3035 E Foothill Blvd, Pasadena, CA 9110705.2025
High School Diploma -
Sa Dec High School
Viet Nam05.2021
Skills
Customer Needs Assessment
Customer Engagement
Customer Service
Issue Escalation
Languages
Vietnamese
Native or Bilingual
English
Professional Working
Hobbies and Goals
- Earn money to buy/rent a new house and my family can be live together
- I love shopping that clothes enhance my beauty in my personality.
- Listen to music is one of the things i love
Timeline
Customer Service Executive
Pho Viet And Cafe
11.2023 - 06.2024
Barista Trainee
Phuc Long Cafe
08.2022 - 12.2022
No Degree - English As A Second Language
Pasadena City College
High School Diploma -
Sa Dec High School
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