Alyssa Beall
Derry,NH
Summary
Enthusiastic & eager to learn Wholesale Account Manager with a demonstrated ability to exceed customer expectations and drive sales growth. Proficient in all aspects of account management, customer relations, and order management, utilizing expertise to effectively meet client needs. Skilled in SAP and Microsoft Excel, leveraging these tools to streamline processes and boost productivity. Known for cultivating long-lasting customer relationships and thriving in fast-paced, dynamic environments.
Overview
10
10
years of professional experience
Work History
Wholesale Customer Care Account Manager
The Life Is Good Company
07.2022 - Current
- Corporate Sales Contact - Brought in over 60 businesses/organizations (local & nationwide) in this role to reach & exceed Corporate Sales targets.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing prompt, exceptional customer service and anticipating client needs.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Ensured efficient order monitoring and processing of Wholesale & Corporate Sales accounts.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Analyzed account data to identify opportunities for sales growth and improvement.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
In-Store Shopper
Whole Foods Market
01.2020 - 06.2022
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Managed approximately 35 orders in a typical work day.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Selected best-quality perishable items such as meat and produce.
- Demonstrated speed and accuracy in order item selection.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Managed inventory by monitoring stock levels and making recommendations for restocking items.
- Demonstrated strong communication skills by actively engaging with customers and ensuring their satisfaction.
- Collaborated with team members to support front-end business operations and ensure a seamless shopping experience.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Customer Experience Coordinator
The TJX Companies, Inc.
03.2015 - 02.2020
- Monitored front end team performance, providing constructive feedback and coaching when needed.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
- Assisted in the development of comprehensive training materials for new hires, promoting a consistent approach to handling customer queries.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Oversaw front register operations and maintained exceptional levels of customer service in all interactions.
- Identified areas of improvement in customer service processes, implementing effective solutions to optimize performance.
- Helped customers understand return policies and processed items.
- Collaborated with cross-functional teams to develop strategies that improved overall customer experience.
- Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Manchester, NH01.2022
Skills
- Account Management
- Data entry
- SAP
- Microsoft Excel, Word, Outlook and PowerPoint expertise
- Customer Relationships
- Adaptability and Flexibility
- Self Motivation
- Attention to Detail
- Corporate Sales
- Time management
- Fast Learner
- Teamwork and Collaboration
Timeline
Wholesale Customer Care Account Manager
The Life Is Good Company
07.2022 - Current
In-Store Shopper
Whole Foods Market
01.2020 - 06.2022
Customer Experience Coordinator
The TJX Companies, Inc.
03.2015 - 02.2020
Bachelor of Science - Business Administration
Southern New Hampshire University
Similar Profiles
Rahul Ramesh UttekarRahul Ramesh Uttekar
Operations Head at TGL Co, The Good Life CompanyOperations Head at TGL Co, The Good Life Company
Sivranjeet SinghSivranjeet Singh
Quality Control Analyst at Nestle Good Food Good LifeQuality Control Analyst at Nestle Good Food Good Life
Amy DixAmy Dix
Marketing and Office Manager at Good Life TherapyMarketing and Office Manager at Good Life Therapy