Thu Nguyen

Leading and managing the overall operations and strategic direction of the company.

• Leadership: Provide visionary leadership to the company and set the overall strategic direction. Inspire and motivate the team to achieve company goals.
• Decision-Making: Make key decisions that impact the company's direction, growth, and financial performance. Evaluate risks and opportunities to make informed choices.
• Corporate Strategy: Develop and implement the company's business strategy. Identify market trends, competition, and potential areas for growth.
• Financial Management: Oversee the financial health of the company. Manage budgets, financial planning, and ensure sustainable growth.
• Team Management: Build and lead a high-performing executive team. Foster a positive and collaborative work environment.
• Stakeholder Relations: Represent the company to investors, customers, partners, and the public. Build and maintain strong relationships with key stakeholders.
• Innovation: Drive innovation within the company. Stay abreast of industry trends and technologies to keep the company competitive.
• Fundraising: If applicable, secure funding for the startup through venture capital, angel investors, or other financing methods.
• Legal and Compliance: Ensure the company operates within legal and regulatory frameworks. Oversee compliance with relevant laws and regulations.
• Communication: Effectively communicate the company's vision, mission, and goals to internal and external stakeholders. Serve as the public face of the company.
• Problem-Solving: Address challenges and solve problems that arise in the course of business operations. Adapt to changing market conditions.
• Customer Focus: Understand and prioritize customer needs. Ensure that products or services meet or exceed customer expectations.

Managed store "Snake & Butterfly Chocolate Factory" and developed business including:

• Managed inventory control, reducing spoilage and ensuring optimal stock levels at all times.
• Implemented cost-saving measures through strategic vendor negotiations and bulk purchasing.
• Oversaw special events planning, from menu creation to logistics coordination, providing seamless experiences for guests.
• Boosted revenue by developing targeted marketing campaigns for promotions and special events.
• Increased guest loyalty through attentive service, personalized recommendations, and consistent follow-up on feedback.
• Maximized sales opportunities with upselling techniques and well-timed menu suggestions based on customer preferences.
• Established strong relationships with local suppliers for access to fresh ingredients at competitive prices.
• Evaluated employee performance regularly through constructive feedback sessions designed to encourage growth.
• Balanced daily cash registers accurately while also managing financial reporting responsibilities, ensuring accurate records and timely deposits.
• Responded to customer complaints, addressing concerns, and distress with amicable interactions.
• Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
• Motivated staff to perform at peak efficiency and quality.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Streamlined operational processes for improved efficiency and reduced waste.

• Recruited & retained a team of financial professionals
• Trained, coached and developed financial professionals to gain hands-on experience in helping clients to develop a long-term strategy to achieve their financial goals.
• Managed team's KPI, developed business and marketing strategies to achieve annual sales goal.

• Developed marketing plans and achieve business goals.
• Prospected for potential clients and maintained client relationships.
• Discussed financial concerns and needs for individuals and their families.
• Presented professional solutions with New York Life products and services that can best meet the needs of the client.