THUPTEN NORBU
Mobile,Alabama
Summary
Healthcare Data Analyst with 5+ years of experience delivering high-impact analytics solutions across population health, billing, and clinical reporting. Expertise in SQL, Python, Looker (LookML), and Tableau to build scalable dashboards, automate data validation, and improve reporting accuracy. Proven track record of reducing errors, accelerating reporting workflows, and translating complex healthcare data into actionable insights aligned with CDC and CMS guidelines.
Overview
13
13
years of professional experience
Work History
Senior Data Analyst
Pack Health
Birmingham, AL
01.2021 - 11.2025
- Developed and optimized Looker dashboards, significantly improving cross-functional data access and decision-making speed
- Reduced data discrepancies by implementing SQL-based validation pipelines, ensuring high data integrity across reporting systems
- Led analysis of Diabetes Prevention Program (DPP) data in alignment with CDC guidelines to support program improvements and measurable outcomes
- Enhanced reporting infrastructure, improving data visibility and cross-departmental communication
- Partnered with cross-functional stakeholders to define and standardize health outcome metrics across programs
- Conducted cost and performance analysis to inform strategic healthcare initiatives and operational improvements
- Maintained and optimized LookML models to ensure accurate metric definitions and scalable reporting
- A Quest Diagnostics Company
Outcomes Data Analyst
Pack Health
Birmingham, AL
11.2018 - 01.2021
- Implemented Looker as the primary analytics platform, transforming reporting capabilities and improving data accessibility
- Designed and deployed outcome metrics within Salesforce to track performance across internal and client-facing programs
- Collaborated with data engineering teams to ensure compliance with CMS reporting requirements and SLA standards
- Built and validated SQL data models to support accurate reporting and analytics
- Identified and resolved validation issues across 2,000+ dashboards, significantly improving reporting reliability
- Streamlined reporting workflows, enabling faster delivery of insights to stakeholders
- Managed Looker administrative functions, including access, governance, and dashboard optimization
- Developed and launched surveys using SPSS to support data collection and program evaluation
Health Care Data Quality Specialist
Viva Health
Mobile, AL
07.2015 - 06.2016
- Implemented data quality frameworks to ensure accuracy, completeness, and reliability of healthcare datasets
- Analyzed large datasets to support quality improvement initiatives and performance benchmarking
- Transformed and validated patient data to support cost-effective and high-quality care delivery
- Created reports, dashboards, and visualizations for leadership and quarterly medical management meetings
- Applied statistical methods and SQL to generate actionable insights for healthcare operations
Health Information Director
Chris Jensen Health & Rehabilitation Center
Duluth, MN
12.2012 - 04.2015
- Directed health information management operations, ensuring compliance with HIPAA and regulatory standards
- Managed electronic health records (EHR) systems including PointClickCare and eMAR platforms
- Supervised staff and led training on privacy, security, and documentation standards
- Conducted audits to ensure accuracy and completeness of medical records
- Led quality council meetings to evaluate performance against corporate and regulatory benchmarks
- Designed workflows and documentation processes to improve operational efficiency and compliance
Education
Bachelor of Science - Health Informatics & Information Management
The College of St. Scholastica
Duluth, MNSkills
- SQL
- Python
- SPSS
- Looker (LookML)
- Tableau
- Data Cleaning & Analysis
- Statistical Analysis
- Outcomes Metrics Development
- Data Warehousing
- Data Validation
- Dashboard Development
- Population Health Analytics
- HEDIS Measures CMS Reporting
- Healthcare metrics
- Billing & KPI Reporting
Accomplishments
- Reduced reporting errors by ~30% by developing automated SQL-based validation processes
- Saved 15+ hours per week by automating manual reporting workflows and dashboard updates
- Managed and optimized 2,000+ dashboards and data assets in Looker
- Improved reporting turnaround time by ~40% through BI optimization and process improvements
Additional Information
- Strong collaboration and stakeholder communication skills
- Experience working in regulated healthcare environments with strict compliance requirements
- Proven ability to translate complex data into clear, actionable business insights
Timeline
Senior Data Analyst
Pack Health
01.2021 - 11.2025
Outcomes Data Analyst
Pack Health
11.2018 - 01.2021
Health Care Data Quality Specialist
Viva Health
07.2015 - 06.2016
Health Information Director
Chris Jensen Health & Rehabilitation Center
12.2012 - 04.2015
Bachelor of Science - Health Informatics & Information Management
The College of St. Scholastica