Results-driven professional with expertise in team leadership and training development. Proven track record in creating and implementing effective programs and protocols. Committed to enhancing processes and achieving organizational objectives through independent and collaborative efforts.
Oversee a bed capacity of 334 units
541 adults and 562 children
• Supervise and coach to ensure high quality service delivery, including participating in monthly departmental meeting and schedule supervision.
• Ensure 100% of clients maintain access to client services (meals, laundry, toiletries, etc.,)
• Complete, review and ensure timely submissions of all internal and external reports.
• Knowledgeable of all Priorities 1, 2, & 3
.• Conduct audit of operational tasks including bed signing procedures, supply issuance, meal rosters, property storage, locker inspections, unit inspections, facility logbook, incident submissions etc.
• Arrange for coverage for unscheduled absences and other unexpected situations.
• Record and responds to incidents, clients’ issues, and complaints; perform crisis intervention procedures.
• Assist with intakes of new and returning clients and submit them for approval.
• Keep records of safety, fire, and building inspections.
• Monitor Residential Aides and assign task as necessary.