THURMAN CROSBY
Melissa,United States
Summary
Highly-skilled and efficient Auto Claims Leader and Adjuster with an 8-year background in First and Third Party handling of Auto policies and claims.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Auto Claim Specialist - Injury
State Farm Insurance
08.2022 - Current
- Successfully led and advised a team of 6 Claim Specialists as acting Team Manager in the handling of all their claims, while Team Manager was Out of Office.
- Hand-Picked by Section Manager to lead the Dallas D2 department in "Claim Handling Best Practices" and the "Utilization of CHIP (Claim Handler Inventory & Prioritization Tool)" sessions.
- Investigated, Evaluated, Negotiated and Settled over 300 active claims with over 1,100 claim exposures varying from Bodily Injury, Property Damage, Collision and Rental from beginning to the end of the claim cycle as the sole owner.
Learning Delivery Facilitator
State Farm Insurance
01.2022 - 08.2022
- Successfully trained 100+ Retention Associates on ALL available auto/fire policy coverage and limits in many states with 100% Positive Learner Reviews
- Demonstrates and instructs learners, virtually and in-person, complex coverage topics and conversations with policyholders.
Retention Level 2
State Farm Insurance
07.2019 - 01.2022
- Worked directly with claims, underwriting and billing to manage policyholder accounts, coverage, and claim information with 99.6% positive customer satisfaction surveys
- Received over 50+ Monetary Remarkables/On The Spot Awards from leadership as a result of consistently superior customer service and business retention.
Customer Care Sales
State Farm Insurance
09.2015 - 07.2019
- Sold, wrote, and bound over 2100 Auto and Fire policies with meaningful, high-level coverage interactions with customers
- Extremely proficient in front-line underwriting and claim investigation that was used to determine if the customer is eligible for coverage.
Education
Bachelor's in Business Administration w/Data Analytics -
Colorado Technical University
01.2019
Skills
- Active Listener
- Analytical
- Engaging
- Pro-Active
- Integrity
- Loyalty
- Team Builder
- Leader
Organizations
Feed my Starving Children, 08/2019, Present
Certification
- 8 Active Adjuster Licenses (August 2022 to Present )
- Effortless Experience Capabilities Builder - Challenger Inc. (August 2019 to Present)
- Property & Casualty License in 40+ States (September 2015 to August 2022)
State Farm Development
- February 2023 to Present - Injury/Casualty Segment Leadership Development Group (LDG): Introduces and Reinforces the Mentality of a Leader and Leadership Growth discussions, intentionally targeting Key Leadership Behaviors on a monthly-basis.
- May 2022 - State Farm PIP/MPC Claim Specialist Job Shadow : First-hand exposure to multiple Claim Specialists that explore, handle, and resolve Personal Injury and Medical Payment claims.
Timeline
Auto Claim Specialist - Injury
State Farm Insurance
08.2022 - Current
Learning Delivery Facilitator
State Farm Insurance
01.2022 - 08.2022
Retention Level 2
State Farm Insurance
07.2019 - 01.2022
Customer Care Sales
State Farm Insurance
09.2015 - 07.2019
Bachelor's in Business Administration w/Data Analytics -
Colorado Technical University
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