Thurman Gaither
Sacramento,CA
Summary
Dynamic professional with a proven track record of enhancing customer satisfaction and streamlining operations at Five Keys Schools and Programs. Skilled in team management and problem resolution, adept at fostering collaboration and implementing efficient protocols. Demonstrates critical thinking and organizational skills, significantly improving workplace efficiency without compromising service quality.
Overview
12
12
years of professional experience
Work History
Ambassador
Five Keys Schools and Programs
10.2020 - Current
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greet customers and clients to create welcoming atmosphere.
- Assist my team with operational policies and procedures to provide safety.
- Actively building relationships with guests and coworkers, fostering collaboration and understanding between the organization and its community.
- Resolved conflicts between staff members and clients in a professional and diplomatic manner.
- Served as lead ambassador at various training events, representing the company's mission and values.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Improved work site's efficiency by implementing new administrative systems and protocols.
- Facilitated high-level tasks, ensuring smooth execution of protocol.
Delivery Driver
Good Eggs
05.2022 - 02.2023
- Delivered groceries to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained upbeat, all while upholding a positive attitude in busy, customer-focused environment.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Fostered positive working relationships with regular customers.
Associate in Freight and Receiver
Home Depot
02.2013 - 10.2014
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Streamlined inventory and managed processes to ensure optimal stock levels were maintained.
- Established strong relationships with coworkers, facilitating effective communication across departments and teams.
- Managed a diverse team fostering an inclusive work environment that encouraged collaboration all across various departments.
- Facilitated training sessions for new employees, ensuring smooth onboarding process.
- Stocked merchandise, clearly labeling items, and arranging according to type of material.
Education
GED -
Chabot College
Hayward, CA07.2008
Skills
Team Management
Task Prioritization
Report Writing
CPR Certified
Calm Under Pressure
Organizational Skills
Active Listening
Decision-Making
Problem Resolution
Critical Thinking
Flexible and Adaptable
Multitasking
Timeline
Delivery Driver
Good Eggs
05.2022 - 02.2023
Ambassador
Five Keys Schools and Programs
10.2020 - Current
Associate in Freight and Receiver
Home Depot
02.2013 - 10.2014
GED -
Chabot College
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