THURMAN TAPP
Little Rock,AR
Summary
Dynamic Medical Support Assistant with extensive experience at LITTLE ROCK VA, excelling in patient scheduling and insurance verification. Proven ability to enhance operational efficiency through effective communication and problem-solving skills. Recognized for fostering team collaboration and maintaining patient confidentiality while ensuring accurate documentation and superior customer service.
Overview
31
31
years of professional experience
Work History
Medical Support Assistant
LITTLE ROCK VA
Little Rock
06.1994 - Current
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Responded promptly to inquiries from patients or other healthcare providers regarding services offered at the facility.
- Ensured that all required documents are completed accurately prior to submitting them to appropriate departments.
- Verified accurate patient demographic and insurance information to enter into electronic medical system.
- Ordered office supplies as necessary to ensure adequate stock levels for daily operations.
- Communicated pertinent information and potential problems to physicians and nurses.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Greeted patients and visitors, verified patient information and scheduled appointments.
- Handled general office duties to support administrative staff during peak hours.
- Answered telephone calls, recording accurate messages and relaying to designated staff.
- Scheduled appointments for patients via phone and in person.
- Organized charts, documents and supplies to maintain team productivity.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Performed clerical tasks such as answering phones, filing records, scheduling tests and preparing charts.
- Updated patient demographic information in the EHR system upon verification of accuracy.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
UALR
LITTLE ROCKSkills
- Patient scheduling
- Medical terminology
- Insurance verification
- Document management
- Customer service
- Data entry
- Office administration
- Time management
- Problem solving
- Team collaboration
- Effective communication
- Patient confidentiality
- Operational efficiency
- Appointment scheduling
- Medical office administration
- Adaptable to change
- Patient communication
- Patient records maintenance
- Patient care coordination
Affiliations
- Trying to raise 4 teenagers into responsible adults
Timeline
Medical Support Assistant
LITTLE ROCK VA
06.1994 - Current
High School Diploma -
UALR
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