Thurman V. Walker
Bronx,New York
Summary
Hardworking professional with experience in sales, customer service and logistics. A self-motivated individual with outstanding interpersonal, critical thinking and problem-solving skills. Seeking a full-time position that offers professional challenges and growth.
Overview
9
9
years of professional experience
Work History
Independent Contractor
Self-employed
04.2020 - Current
- Contracted work from various companies for local delivery and logistics.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
Youth Leader
Powerful Praise Tabernacle
12.2016 - Current
- Plan and implement activities for youth (11-18)
- Work with other staff to develop and implement programs
- Help youth develop leadership skills
- Promote wellness and healthy lifestyles for youth
- Work with parents and guardians to support youth
- Keep up-to-date on resources and opportunities for youth
Asset Recovery Specialist
Motivate
01.2017 - 04.2020
- Loaded and unloaded merchandise independently to meet demanding route targets in the NYC metro area.
- Responsible for recovering merchandise when missing or abandoned.
- Maintained accurate files and reports to document collections activity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Trained new hires on day-to-day operations.
Customer Service Rep
Citi Bike
04.2014 - 12.2016
- Set up and activated customer accounts
- Informed customers about company procedures and mitigated billing inquiries
- Answered 50+ customer calls per day.
- Recommended products to customers, thoroughly explaining details.
- Evaluated customer account information to assess current issues and determine potential solutions.
Education
Bachelor of Science - Healthcare Administration
University of Phoenix
Phoenix, AZ07.2020
Certificate - Contact Tracing
John Hopkins University
New York, NY05.2020
Skills
- Task Concentration
- Technical Troubleshooting
- Client Relations
- Daily Progress Reports
- Equipment Assembly
- Production Work
Timeline
Independent Contractor
Self-employed
04.2020 - Current
Asset Recovery Specialist
Motivate
01.2017 - 04.2020
Youth Leader
Powerful Praise Tabernacle
12.2016 - Current
Customer Service Rep
Citi Bike
04.2014 - 12.2016
Bachelor of Science - Healthcare Administration
University of Phoenix
Certificate - Contact Tracing
John Hopkins University
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