Thurmina Mulberry
Covington,GA
Summary
Dynamic security professional specializing in surveillance and incident reporting, refined at Allied Universal. Demonstrated expertise in enhancing safety protocols and customer service, while training new staff to maintain high standards. Acknowledged for swift decision-making in emergencies, ensuring secure environments and cultivating welcoming atmospheres for all guests.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal
Atlanta, GA
05.2022 - 06.2025
- Ensured welcoming atmosphere by greeting guests professionally and prioritizing safety.
- Acted swiftly in emergencies to minimize potential damage and injury.
- Patrolled premises using vehicle, bicycle, and foot patrols for thorough monitoring.
- Addressed visitor inquiries regarding facility safety and access control procedures.
- Enforced strict entry protocols to prevent unauthorized access to facilities.
- Conducted regular patrols and monitored surveillance systems to enhance overall security.
- Trained new Security Officers on company policies for consistent team knowledge.
- Managed access control systems to maintain accurate records of employee badges.
Baggage Handler
GAT
Atlanta, GA
2022 - 02.2025
- Proactively identified and resolved potential issues in baggage handling processes.
- Streamlined loading and unloading operations to enhance efficiency.
- Assisted in cargo loading and unloading, ensuring proper weight distribution for safety.
- Collaborated with team members to facilitate efficient luggage transfers between flights.
- Maintained clear communication with colleagues and airline staff to ensure seamless services.
- Adhered to safety and privacy protocols while handling passengers' property.
- Followed security measures for safeguarding personal belongings and sensitive items.
- Trained new employees on safe practices and warehouse procedures.
Pit Operator
Amazon
Lithia Springs, GA
01.2020 - 02.2022
- Facilitated team goals by supporting operations during high-pressure situations.
- Conducted thorough pre-shift inspections of equipment to verify functionality before daily operations.
- Adapted to changing priorities and unexpected disruptions, maintaining progress toward organizational objectives.
- Assisted in training new employees on best practices for pit operations, enhancing staff competency.
- Coordinated daily tasks through strategic planning while upholding high-quality standards.
- Operated heavy machinery efficiently, improving loading and unloading times.
- Monitored machines for malfunctions and adjusted settings to ensure optimal performance.
- Complied with safety regulations set by company policies and OSHA standards.
Warehouse Associate
Walmart Distribution Center
Atlanta, Georgia
04.2017 - 12.2019
- Prepared and labeled merchandise for shipment, ensuring timely order dispatch.
- Collaborated effectively to achieve daily targets and complete warehouse tasks efficiently.
- Performed inventory control through accurate counting and stocking of merchandise.
- Adapted to various roles, including receiving, shipping, and inventory control duties.
- Enhanced order accuracy by using electronic scanning devices and following procedures.
- Operated equipment like forklifts safely to move products throughout the facility.
- Trained new hires, sharing best practices for seamless team integration.
- Contributed to customer satisfaction with timely shipments and proper packaging.
Shift Manager
McDonald’s
Covington, Georgia
08.2016 - 03.2017
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours, and inventory movements.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Scheduled staff to establish adequate coverage during peak business hours.
Assistant Manager
Family Dollar
Covington, Georgia
03.2015 - 01.2017
- Supervised daily operations to achieve performance, quality, and service goals.
- Maintained clean, safe, and organized store environment to elevate customer experience.
- Fostered positive work environment by developing strong relationships with staff.
- Monitored cash intake and deposits, enhancing accuracy and minimizing discrepancies.
- Ensured accurate financial reporting through daily cash reconciliations.
- Resolved customer complaints promptly to improve satisfaction levels.
- Conducted regular inventory counts to verify stock and forecast needs.
- Assisted in recruitment, hiring, and onboarding processes to maintain staffing levels.
Education
GED -
Gainesville High
Gainesville, Florida06.2019
Skills
- Report writing and incident reporting
- Security and surveillance expertise
- CCTV monitoring and operation
- Detail orientation
- Customer service excellence
- Physical fitness and readiness
- Surveillance
Certification
Forklift
Timeline
Security Officer
Allied Universal
05.2022 - 06.2025
Pit Operator
Amazon
01.2020 - 02.2022
Warehouse Associate
Walmart Distribution Center
04.2017 - 12.2019
Shift Manager
McDonald’s
08.2016 - 03.2017
Assistant Manager
Family Dollar
03.2015 - 01.2017
Baggage Handler
GAT
2022 - 02.2025
GED -
Gainesville High