Thurston Adams
Lansing,IL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
General Manager
Devon Self Storage
Lynwood, IL
05.2024 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Assistant General Manager
Copart
Chicago Heights, IL
03.2022 - 05.2024
- Planning, Organizing, leading, and controlling (P-O-L-C) functions of the facility.
- P&L responsibility - review both revenue and costs on a monthly basis for accuracy and opportunities.
- Build relationships with members and sellers to manage customer satisfaction.
- Hire, train, develop, recognize, motivate, coach, and counsel staff members to ensure performance is met within company standards.
- Employee scheduling, timekeeping, and attendance management.
- Manage day-to-day operations of the facility including staff management, customer and employee issues as needed.
- Track and meet company metrics.
- Responsible for the overall planning, organizing, leading, and controlling functions of the facility.
- Audit facility to confirm compliance with internal procedures as well as accordance with county, state, EPA and OSHA regulations.
- Provide direction to team regarding duties and goals.
- Perform and keep track of maintenance and compliance to company Equipment and Safety requirements along with keeping track of inventory and making purchases as needed.
- Manages team performance to achieve or exceed established goals. Manages workflow through the delegation and reassignment of work activities.
Public Safety Lead Officer
Advocate Christ Medical Center
Oak Lawn, IL
12.2019 - 03.2022
- Assisted in the development of emergency preparedness plans, effectively preparing the team for various crisis scenarios.
- Provided leadership and guidance to junior officers, fostering a professional and supportive work environment.
- Promoted a culture of safety awareness among employees through ongoing education initiatives.
- Enhanced public safety by conducting regular patrols and addressing potential security threats.
- Provide customer service to the guest, patients, and staff to make sure everyone has a safe and memorable experience.
- Use all weapons in a safe and professional manner such as: Firearms, Tasers, and Batons.
- Preparing accident and crime reports.
Security Account Manager
Allied Universal Security Services
Chicago, IL
11.2014 - 12.2019
- Developed strong relationships with clients through consistent communication and excellent customer service.
- Liaised between clients, account executives, and operational teams to maximize efficiency in the delivery of services.
- Increased security awareness by conducting regular training sessions for client employees.
- Conducted regular audits of security protocols to ensure compliance with industry standards and regulations.
- Managed a diverse team of security professionals, ensuring optimal performance and adherence to company policies.
- Reviewed reports regularly to analyze trends in incidents at assigned locations.
Education
Master of Arts - Higher Education Student Affairs
Grand Canyon University
Phoenix, AZ06.2023
Bachelor of Arts - Psychology
Chicago State University
Chicago, IL06.2020
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Training and coaching
- Training and Development
- Employee Scheduling
- Verbal and written communication
- Staff Training and Development
- P&L Management
- Data review
- Proficient in Microsoft Office
Military Service
Branch: United States Army Reserve - Various Locations
Rank at Discharge: Corporal (E-4)
Transportation Management Coordinator (88N) - September 2013 - January 2018
- Received numerous types of leadership and team building experiences.
- Managed distribution and registration of military shipments valued at over $1M, including updates and agent communication
- Coordinates, monitors, controls, and supervises the movement of personnel, equipment, and cargo throughout the world by air, rail,
- highway, and water.
- Determines the most efficient mode of transport that accomplishes mission requirements.
- Serves as the transportation liaison between other military services, commercial agencies, and host nation support elements.
Timeline
General Manager
Devon Self Storage
05.2024 - Current
Assistant General Manager
Copart
03.2022 - 05.2024
Public Safety Lead Officer
Advocate Christ Medical Center
12.2019 - 03.2022
Security Account Manager
Allied Universal Security Services
11.2014 - 12.2019
Master of Arts - Higher Education Student Affairs
Grand Canyon University
Bachelor of Arts - Psychology
Chicago State University