Summary
Overview
Work History
Education
Skills
Military Service
Timeline
Generic

Thurston Adams

Lansing,IL

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience

Work History

General Manager

Devon Self Storage
05.2024 - Current
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.

Assistant General Manager

Copart
03.2022 - 05.2024
  • Planning, Organizing, leading, and controlling (P-O-L-C) functions of the facility.
  • P&L responsibility - review both revenue and costs on a monthly basis for accuracy and opportunities.
  • Build relationships with members and sellers to manage customer satisfaction.
  • Hire, train, develop, recognize, motivate, coach, and counsel staff members to ensure performance is met within company standards.
  • Employee scheduling, timekeeping, and attendance management.
  • Manage day-to-day operations of the facility including staff management, customer and employee issues as needed.
  • Track and meet company metrics.
  • Responsible for the overall planning, organizing, leading, and controlling functions of the facility.
  • Audit facility to confirm compliance with internal procedures as well as accordance with county, state, EPA and OSHA regulations.
  • Provide direction to team regarding duties and goals.
  • Perform and keep track of maintenance and compliance to company Equipment and Safety requirements along with keeping track of inventory and making purchases as needed.
  • Manages team performance to achieve or exceed established goals. Manages workflow through the delegation and reassignment of work activities.

Public Safety Lead Officer

Advocate Christ Medical Center
12.2019 - 03.2022
  • Assisted in the development of emergency preparedness plans, effectively preparing the team for various crisis scenarios.
  • Provided leadership and guidance to junior officers, fostering a professional and supportive work environment.
  • Promoted a culture of safety awareness among employees through ongoing education initiatives.
  • Enhanced public safety by conducting regular patrols and addressing potential security threats.
  • Provide customer service to the guest, patients, and staff to make sure everyone has a safe and memorable experience.
  • Use all weapons in a safe and professional manner such as: Firearms, Tasers, and Batons.
  • Preparing accident and crime reports.

Security Account Manager

Allied Universal Security Services
11.2014 - 12.2019
  • Developed strong relationships with clients through consistent communication and excellent customer service.
  • Liaised between clients, account executives, and operational teams to maximize efficiency in the delivery of services.
  • Increased security awareness by conducting regular training sessions for client employees.
  • Conducted regular audits of security protocols to ensure compliance with industry standards and regulations.
  • Managed a diverse team of security professionals, ensuring optimal performance and adherence to company policies.
  • Reviewed reports regularly to analyze trends in incidents at assigned locations.

Education

Master of Arts - Higher Education Student Affairs

Grand Canyon University
Phoenix, AZ
06.2023

Bachelor of Arts - Psychology

Chicago State University
Chicago, IL
06.2020

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Training and coaching
  • Training and Development
  • Employee Scheduling
  • Verbal and written communication
  • Staff Training and Development
  • P&L Management
  • Data review
  • Proficient in Microsoft Office

Military Service

Branch: United States Army Reserve - Various Locations

Rank at Discharge: Corporal (E-4)

Transportation Management Coordinator (88N) - September 2013 - January 2018

  • Received numerous types of leadership and team building experiences.
  • Managed distribution and registration of military shipments valued at over $1M, including updates and agent communication
  • Coordinates, monitors, controls, and supervises the movement of personnel, equipment, and cargo throughout the world by air, rail,
  • highway, and water.
  • Determines the most efficient mode of transport that accomplishes mission requirements.
  • Serves as the transportation liaison between other military services, commercial agencies, and host nation support elements.

Timeline

General Manager

Devon Self Storage
05.2024 - Current

Assistant General Manager

Copart
03.2022 - 05.2024

Public Safety Lead Officer

Advocate Christ Medical Center
12.2019 - 03.2022

Security Account Manager

Allied Universal Security Services
11.2014 - 12.2019

Master of Arts - Higher Education Student Affairs

Grand Canyon University

Bachelor of Arts - Psychology

Chicago State University

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Thurston Adams