Thushara Thomas
Park Ridge,USA
Summary
Dedicated and resilient, with several years of experience in a variety of fields. Considered hardworking, ethical and detail-oriented, coupled with strong abilities as an innovative thinker, effective communicator and reliable leader. Adept at consistently delivering high-quality results in fast-paced and challenging environments, with strong problem-solving skills and a collaborative mindset, with a keen eye for detail. Eager to bring my passion and commitment to excellence with my future endeavors.
Overview
6
6
years of professional experience
Work History
Library Student Assistant
College of the Holy Cross
09.2023 - Current
- Assisted with selection and pre-cataloging tasks.
- Kept library periodicals organized and updated with new issues.
- Handled reference requests and assisted Library Supervisor.
- Accepted, checked and shelved returned materials.
- Helped general public with accessing library resources.
- Worked at circulation desk checking out and in library books.
- Provided information to patrons regarding library services, policies and procedures
- Distributed past-due notices and collected fee payments for lost or overdue books
- Assisted library patrons in finding library materials, including books and periodicals.
Quality Control Intern
KEATS Manufacturing Company
10.2022 - 08.2023
- Compiled and modeled quality testing data for staff.
- Prepared testing supplies and readied equipment for daily quality control activities
- Identified, analyzed and documented issues related to program function, output, online screen, or content
- Identified and managed testing efforts for products under development.
Food and Beverage Server
Fairmont St. Andrews Luxury Hotel
09.2021 - 05.2022
- Cleaned dining spaces thoroughly at end of each shift, as well as resetting individual tables between customers
- Avoided customer complaints by checking orders prior to delivery.
- Explained menu items, answered questions and offered suggestions based on customers' preferences
- Increased per-customer revenue with skilled upselling abilities.
- Served customer needs by collecting and filling as many orders per hour.
- Managed sidework reliably, including cleaning, preparing garnishes and restocking supplies
- Maintained strong team performance by training new service staff on menus, processes and customer service standards
- Handled high volume of customers by collaborating with team of service staff
- Communicated professionally with customers, colleagues and supervisors.
- Memorized menu additions, changes and limited offerings.
- Explained details for new menu items and daily specials.
- Demonstrated hospitality and customer service while greeting tables.
- Restocked service stations to maximize availability.
- Informed customers of ingredients and allergens to support sensible menu choices
- Assigned and arranged tables for large groups.
- Kept food service and preparation areas clean and neat.
- Listened to guest needs and responded promptly for personalized service.
- Delivered food and beverages promptly to customers.
- Processed credit card transactions, gift cards and cash payments.
- Supported bussers with table-cleaning during high-volume shifts.
- Took accurate notes detailing customer orders.
- Followed safety, sanitization and food handling guidelines.
Student Food Service Worker
College of the Holy Cross
09.2019 - 03.2020
- Kept kitchen organized by cleaning up waste and leftover foods.
- Protected customers with safe food handling and careful cleaning.
- Prepared for busy periods by cutting, slicing and washing frequently used ingredients
- Vacuumed dining area and swept and mopped kitchen floor.
- Replenished cupboards and refrigerators and tended salad bars and buffet meals
- Assisted servers to move food out of kitchen quickly.
- Transported supplies, equipment and utensils to and from storage.
- Operated cash register, handled money and gave correct change.
- Kept kitchen organized, clearing waste and leftover foods.
- Kept food warm using food warmers.
- Protected customers with superb food handling and cleaning practices.
- Used wrappers to package take-out food for customers.
Stage Crew Member
Maine East High School
09.2018 - 05.2019
- Worked closely with video editors, camera operators, lighting team and other staff
- Supported production work by building and positioning sets and related equipment
- Coordinated audio and video equipment for events.
Education
Master of Social Work -
University of Chicago
Chicago, IL05-2026
Bachelor of Arts - Social Anthropology
University of St. Andrews
St. Andrews, Scotland01.2022
High School -
Maine East High School
Park Ridge, IL05.2015
Skills
- Resilient
- Efficient
- Goal-Oriented
- Critical Thinking
- Patron Assistance
- Community Volunteering
- Event Preparation
- Community Engagement
- Technology Support
- Customer Service
- Team Collaboration
- Positive Attitude
- Active Listening
- Attention to Detail
- Punctual and Reliable
- Complex Problem-Solving
- Social Media Platforms
- Task Initiative
- Energetic and Enthusiastic
- Fast Learner
Timeline
Library Student Assistant
College of the Holy Cross
09.2023 - Current
Quality Control Intern
KEATS Manufacturing Company
10.2022 - 08.2023
Food and Beverage Server
Fairmont St. Andrews Luxury Hotel
09.2021 - 05.2022
Student Food Service Worker
College of the Holy Cross
09.2019 - 03.2020
Stage Crew Member
Maine East High School
09.2018 - 05.2019
High School -
Maine East High School
Master of Social Work -
University of Chicago
Bachelor of Arts - Social Anthropology
University of St. Andrews
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