Thu Thao Tran
Chicago,IL
Summary
Motivated international student with experience in customer-facing roles, including receptionist and telesales positions. Independent and adaptable, demonstrated by relocating to study abroad in a new country with no prior personal connections. Strong academic performance with a consistent record of good achievement, alongside communication, teamwork, and leadership skills gained from both academic and work environments. Eager to learn and committed to continuous professional and personal development.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Receptionist
Manli Resort
Dong Hoi City, Quang Binh Province, Viet Nam
09.2023 - 12.2023
- Managed front desk operations, handing guest check-in and check-out efficiently.
- Provided customer service, addressing inquiries and resolving issues promptly to ensure satisfaction
- Coordinated communication between departments to improve service
- Maintained accurate records of reservations and cancellations in property management system.
Telesales Representative
Celals Foreign Language And IT Center
Dong Hoi City, Quang Binh Province, Viet Nam
02.2024 - 08.2025
- Conducted 80+ outbound calls to promote language and IT courses, engaging potential customers effectively.
- Developed English and Korean programs knowledge to address customer inquiries and provide tailored course recommendations.
- Utilized Excel software to track, note and manage customer interactions efficiently.
- Achieved sales targets through effective communication and relationship, building strategies.
- Presented programs to prospective students in educational settings, contributing to increased enrollment.
Education
Bachelor of Science - Finance
North Park University
Chicago, IL12-2028
Skills
- Strong verbal communication skills developed through customer service experience
- Team collaboration from group project and club activities
- Leadership skills demonstrated as class leader, organizing group activities and improving team coordination
- Basic data analysis in statistic and finance ratio
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint), Canva
Accomplishments
- Merit Scholarship ($19.000)- North Park University
- Consolation prize in Provincial Excellent Student - Competition in Literature, VietNam
"March Star" Award - top 8/~1700 students at Highschool.
Affiliations
- Southeast Asian Student Association's member.
- NPU Outdoor Club's member.
Certification
- IELTS 5.5
- PTE 51
Languages
English
Professional Working
Timeline
Telesales Representative
Celals Foreign Language And IT Center
02.2024 - 08.2025
Receptionist
Manli Resort
09.2023 - 12.2023
Bachelor of Science - Finance
North Park University