Summary
Overview
Work History
Skills
References
Timeline
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Thuy Duong

Alexandria,VA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Patient Dining Associate

Compass Group USA
Falls Church, VA
01.2022 - 08.2023
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Effectively multitasked within fast-paced environment.
  • Maintained cleanliness of dining area by wiping down tables between seating changes.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Asked customers about meals to assess satisfaction and collect vital feedback.
  • Acquired new skills to support team and further accommodate customer needs.
  • Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Resolved guest complaints to maintain complete customer satisfaction.

Housekeeping Cleaner

QNM Carpentry LLC
Silver Spring, MD
03.2020 - 01.2022
  • Cleaned equipment, tools, and work areas to maintain a safe job site environment.
  • Maintained clean, safe working environment by removing debris from job site prior to shift completion.
  • Used wheelbarrow to move debris and material to designated areas on jobsite.
  • Cleaned or prepared construction sites to eliminate hazards.
  • Removed debris from construction sites using shovels, rakes, brooms.
  • Met company and OSHA safety guidelines for work site operations to minimize worker risk.
  • Maintained oversight of common areas and offices, monitoring cleanliness by tidying and removing trash.
  • Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.

Waitress

Great Wall Biliards
Springfield, VA
07.2018 - 03.2020
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Replenished condiments, silverware, napkins. as needed during meal services.
  • Presented menus to patrons, answered questions about menu items and made recommendations.
  • Organized take-out orders efficiently according to customer requests.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Took orders for food and drinks and delivered them to guests.
  • Served food and beverages to patrons and confirmed complete orders.
  • Communicated daily specials to customers.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Greeted customers and provided menus.
  • Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed day-to-day duties accurately and efficiently.

Skills

  • Cleaning
  • Computer Skills
  • Safety Awareness
  • Time Management
  • Customer Service Excellence
  • Problem-Solving
  • Customer Service
  • Guest Service
  • Performance Improvement

References

References available upon request.

Timeline

Patient Dining Associate

Compass Group USA
01.2022 - 08.2023

Housekeeping Cleaner

QNM Carpentry LLC
03.2020 - 01.2022

Waitress

Great Wall Biliards
07.2018 - 03.2020

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Thuy Duong