Thuy Le
Sacramento,CA
Summary
As a Server and Cashier I take pride in providing excellent customer service and creating memorable experiences for customers. Attend to customer needs, address complaints and resolve issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Run smooth and accurate registers, keeping merchandise stocked and maintaining cleanliness. Contribute to workplace synergy to strengthen teamwork.
Overview
3
3
years of professional experience
Work History
Cashier
Kobe Anime
08.2022 - Current
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked with floor team and managers to meet wide range of customer needs.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Server
Hazumi Sushi Bar
06.2022 - 10.2022
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe food by working closely with kitchen staff on alternatives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Server
Sushi Q
08.2021 - 05.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
Education
No Degree - Graphic Design
Sacramento State University
6000 J St, Sacramento, CA 9581905.2027
Skills
- Customer Relations
- Adaptable and Flexible
- ID Verification
- Cash handling and management
- POS system operations
- Inventory Control
- Cooperative Attitude
- Staff Training
- Product Knowledge
Timeline
Cashier
Kobe Anime
08.2022 - Current
Server
Hazumi Sushi Bar
06.2022 - 10.2022
Server
Sushi Q
08.2021 - 05.2022
No Degree - Graphic Design
Sacramento State University
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