Thuy Nguyen
Lafayette,LA
Summary
To leverage over 14 years of customer service and insurance industry expertise in a dynamic and fast-paced environment, contributing to organizational success while continuously developing my skills in client relationship management and team collaboration.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Remote Service Specialist
Multiple Agents, State Farm
, California
07.2022 - Current
- Provided exceptional customer service on billing matters, demonstrating empathy and professionalism in every interaction.
- Handled sensitive customer information with strict adherence to privacy regulations.
- Tailored communication strategies based on diverse clientele needs, enhancing client satisfaction.
- Consistently met compliance requirements and maintained company standards during all underwriting activities.
- Assisted in resolving customer complaints by utilizing problem-solving skills.
- Processed payments for services rendered accurately and efficiently.
- Organized daily work schedule to ensure efficient use of time, while adhering to company policies and procedures.
Office Manager
Randy Bordlee - State Farm, Nick Pontiff - State Farm, Sarah Lyle - State Farm
New Orleans, LA
01.2015 - 01.2021
- Establish customer relationships and follow up with customers as needed
- Provide prompt, accurate, and friendly customer service
- Work with the agent to establish and meet marketing goals
- Maintain a strong work ethic and commitment to success.
Insurance Sales Agent
Multiple Agents - State Farm
New Orleans, LA
01.2011 - 01.2015
- Built relationships with clients and prospecting for new clients
- Conducted insurance and financial service reviews
- Responded to inquiries regarding insurance availability, eligibility, and coverages.
- Assisted clients in selecting appropriate coverage options for their needs.
- Developed a customer service strategy to ensure the highest level of satisfaction.
- Generated leads through cold calling, networking, referrals, and other marketing initiatives.
- Processed applications and paperwork related to policy issuance or renewal.
- Resolved customer inquiries and complaints in a timely manner.
- Built relationships with existing clients by providing exceptional service.
- Advised clients on coverage amounts needed based on individual circumstances.
- Ensured that all required documents are properly filled out before submission.
- Reviewed insurance policies periodically to make sure they meet customer needs.
- Identified cross-selling opportunities among existing customers.
Small Business Owner
LTHB, LLC
New Orleans, LA
09.2006 - 12.2010
- Developed business plans and strategies to grow small business.
- Created budgets and monitored expenses to stay within budget limits.
- Negotiated contracts with vendors, suppliers, and customers.
- Designed customer loyalty programs to increase sales revenue.
- Implemented efficient processes for ordering inventory and tracking deliveries.
- Oversaw daily operations of small business including customer service and financial management.
- Resolved conflicts between staff members and customers when necessary.
- Monitored customer feedback and implemented changes based on their suggestions.
Education
B.S. Marketing -
University of New Orleans
New Orleans, LASkills
- Proficient in Microsoft Office Suite (Word, Excel, Access, PowerPoint)
- Experienced in handling insurance-specific software
Certification
- Property & Casualty, Life & Health (Louisiana)
- Non-Resident License: Property & Casualty for California, Arizona, and Oregon
- Mortgage
Languages
- English
- Vietnamese
Timeline
Remote Service Specialist
Multiple Agents, State Farm
07.2022 - Current
Office Manager
Randy Bordlee - State Farm, Nick Pontiff - State Farm, Sarah Lyle - State Farm
01.2015 - 01.2021
Insurance Sales Agent
Multiple Agents - State Farm
01.2011 - 01.2015
Small Business Owner
LTHB, LLC
09.2006 - 12.2010
- Property & Casualty, Life & Health (Louisiana)
- Non-Resident License: Property & Casualty for California, Arizona, and Oregon
- Mortgage
B.S. Marketing -
University of New Orleans
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