HUNG HOAI THI HOANG
25 XC4 PHUONG MY PHUOC,TINH BINH DUONG
Summary
Dynamic Computer Teacher , adept in delivering both group and individual instruction and excelling in information security. Spearheaded school-wide technology initiatives and significantly enhanced technology integration across subjects. Expert in hardware maintenance with a proven track record in boosting student proficiency in modern tech tools.
Articulate Computer Teacher offering 5 year background teaching computer principles to students at various levels. Motivating and encouraging educator with excellent knowledge of computer hardware and software and solid program presentation skills. Well-versed in developing course syllabus and implementing new technologies into teaching. Patient individual committed to continuous development.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level techer position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Computer Teacher
Trung Tam Gogo
12.2022 - Current
- Trained and developed students' skills in word-processing, spreadsheet and database programs.
- Assisted with the planning and execution of school-wide technology initiatives, supporting the integration of technology throughout all subject areas.
- Processed software and hardware by coordinating user setups, installations and upgrades.
- Communicated with students to discuss progress and need for tutoring and extra assistance.
- Managed resources effectively by maintaining an organized inventory of classroom technology equipment and software licenses.
- Planned and implemented curriculum to teach up-to-date technology to 20 students.
Manager's Assistant
TNHH KET CAU THEP VIS,
01.2022 - 12.2022
- Ran errands to support daily needs of management.
- Responded to and directed incoming calls and other communication.
- Scheduled meetings and managed calendar.
- Resolved basic computer and office equipment issues through troubleshooting.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed filing system, entered data and completed other clerical tasks.
Technical Support Representative
CONG TY DIEN LUC MIEN NAM
10.2017 - 05.2022
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
- Increased first-call resolution rates by developing comprehensive knowledge base accessible to all team members.
- Enhanced customer loyalty with prompt and effective resolution of technical issues.
- Reduced call handling time, implementing efficient diagnostic protocols.
- Streamlined communication between technical support and development teams, leading to quicker bug fixes.
- Enhanced team productivity by streamlining troubleshooting processes for common software issues.
Education
Associate in Electronics - Electrical, Electronics And Communications
CAO DANG DIEN LUC TPHCM
HO CHI MINH CITY05-2009
High School Diploma -
THPT KIEN LUONG
KIEN LUONG, TINH KIEN GIANG05-2005
Skills
- Group and individual instruction
- Lesson planning
- Student assessment
- Information security
- Content management systems
- Hardware maintenance
Timeline
Computer Teacher
Trung Tam Gogo
12.2022 - Current
Manager's Assistant
TNHH KET CAU THEP VIS,
01.2022 - 12.2022
Technical Support Representative
CONG TY DIEN LUC MIEN NAM
10.2017 - 05.2022
Associate in Electronics - Electrical, Electronics And Communications
CAO DANG DIEN LUC TPHCM
High School Diploma -
THPT KIEN LUONG
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