Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Thuy Nguyen

Mesa,AZ

Summary

Dynamic Assistant General Manager at Aerotechnic Asia Pte Ltd with a proven track record in enhancing customer satisfaction and driving sales growth. Successful 13+ years in sales position, best seller for 4 continuous years by earning 1+ million gross margin per year.

Skilled in team leadership and strategic decision-making, I successfully implemented initiatives that improved service delivery and fostered strong client relationships, ensuring operational excellence and timely vendor coordination.

Overview

13
13
years of professional experience

Work History

Assistant Manager

Aerotechnic Asis Pte Ltd
12.2009 - 05.2023
  • Creation of commercial offers, negotiated with suppliers to secure better pricing, reducing operational costs, sales closing, aftersales follow-up.
  • Assisting the General Manager in sales purchase and management instructions.
  • Representing the company during commercial events (AirShows, MRO Events, Aircraft Interior Events).
  • Report/Work Closely with Sales team regarding new strategy with existing and new potential clients.
  • Setting plan for business growth
  • In charge of repair and exchange services.
  • Quality support
  • Support Finance Department to remind the outstanding payment.
  • Making flexibility in case over credit limit.
  • Led cross-functional teams to enhance operational workflows and improve service delivery.
  • Implemented strategic initiatives that improved customer satisfaction and retention rates.
  • Collaborated with upper management to define strategic objectives and align resources accordingly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction and relationship by addressing and resolving complaints promptly (if any).
  • Coordinated with vendors for timely delivering, ensuring customer requirements.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.


Education

BBA - Business

University of Finance And Marketing
Ho Chi Minh City, Vietnam
10-2020

Skills

  • Customer service
  • Team leadership
  • Decision-making
  • Problem-solving
  • Customer relations
  • Staff training and development
  • Goal setting
  • Workload management
  • Retail operations
  • Sales strategies
  • Customer relationship management (CRM)
  • Sales growth
  • Sales reporting

Languages

English
Professional Working

Timeline

Assistant Manager

Aerotechnic Asis Pte Ltd
12.2009 - 05.2023

BBA - Business

University of Finance And Marketing

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