THUY PHAN
Burlingame,California
Summary
I am a highly experienced professional with a diverse skill set in customer support, marketing strategy, event planning, business development, executive administrative support, and office management. With over 5 years of experience in customer support and marketing, I have honed my communication skills and developed a strong understanding of business growth strategies. Additionally, I have 2+ years of recruiting experience, both in a Japanese company and a US recruiting agency. I possess excellent organizational skills, a team-oriented mentality, and I am known for being punctual and a fast learner.
Overview
17
17
years of professional experience
Work History
BUSINESS DEVELOPMENT COORDINATOR
San Francisco Conservation Corps
05.2022 - Current
- Business Development: Recruit public and private sector entities to support job placement services. Developed and maintained community partnerships with non-profit agencies, educational institutions, and private employers. Coordinate and organize community events to promote employment and diversity. Work with program staff to create and follow up with a pool of employers for supportive services
- Project Management: Managing a taskforce of local employers to connect with events, trainings, job placements programs. Maintain employment and education/training retention. Designing service plans for clients, including referral to pre-employment classes, corporate training, job shadowing, informational interviewing, and professional networking
- Strategic Planning: Engage with communication staffs to address risks and issues. Create marketing plan for promote services
- Key Achievements: Placed 20+ employment placements for clients within 6 months. Increased employers’ database up to 30+, and build strong relationship with local government agencies in San Francisco, and with major companies such as Tesla, SFO, Hertz, etc.
BUSINESS DEVELOPMENT MANAGER
Epiqore Recruiting Agency
Cupertino, CA
10.2020 - 10.2021
- Business Development: Identified new business opportunities, building relationships with potential clients. Led marketing efforts to promote company's services, resulting in increased brand awareness and expanded client base through LinkedIn. Developed and maintained strong relationships with key decision-makers in tech industries to expand client base up to 90% and increase revenue up to 50%
- Project Management: Managed key account, overseeing contract negotiations, reporting, and maintaining strong relationships with clients to ensure long-term business success.
- Customer Engagement: Engaged with high tech companies in the Bay Area
- Key Achievements: Increased client base by 90% through effective marketing strategies and client relationship management. Successfully negotiated contracts with key clients such as Idec, TDK Invensense, Pactron, Tesla, etc, resulting in more than 50% increase in revenue.
INTERNSHIP HR COORDINATOR
Pactron
Sunnyvale, CA
08.2021 - 09.2021
- Signed up and onboarded new employees, ensuring smooth and efficient hiring process
- Guided new hires through orientation and onboarding processes
- Created, organized, and maintained employee personnel files, ensuring confidentiality and security of sensitive data.
KEY ACCOUNT COORDINATOR
Nitori
, Japan
09.2015 - 10.2016
- Customer Engagement and Relationship Building: Engaged with potential customers through various channels, including in-store visits, phone calls.
- Team Collaboration and Support: Worked closely with the store management team and fellow sales representatives to achieve collective sales goals. Actively participated in team meetings and training sessions to share knowledge.
EA/PROJECT COORDINATOR
Sapporo Brewing Corporation
, Vietnam
03.2011 - 10.2013
- Executive Assistant: Provided administrative support to Project Manager, Construction Manager, Engineering Manager, and project teams, assisting in various project-related tasks. Coordinated import of line production equipment from Japan, Germany, and Netherlands, ensuring timely and efficient delivery to project sites. Maintained the master calendar, coordinating meetings across multiple time zones with Japan, Vietnam, Europe, local government agencies, stakeholders regarding project’s progress.
- Project Management: Made sure the team followed legal information related to brewery construction, equipment installation, and environmental protection laws, ensuring compliance with relevant regulations. Kept track on project’s progress with other teams, made sure everyone is on the same page. Coordinated with consultant with any legal issues and risks management to avoid delay.
- Global Management: Communicated with global team to keep track on the project. Independently resolved problems and troubleshooted issues that arose during construction and equipment import from overseas.
- Key Achievement: Successful managed and support project team to finish the project as scheduled.
PURCHASING COORDINATOR
Vina Family Mart Co., Ltd
, Vietnam
03.2010 - 03.2011
- Business Development: Research marketing trend and made decision for new product inputs. Identify potential manufacturers based on marketing database
- Project/Marketing Management: Led and managed over 50% of confectionery categories, overseeing approximately 60 suppliers out of 100, and ensuring smooth operations and performance of categories. Negotiated trading terms with suppliers to secure higher discount rates, maintained at least 30% of profit. Prepared and executed promotional strategies and campaigns, working closely with suppliers and operation teams to create detailed release schedules for product launches and promotions.
EXECUTIVE ASSISTANT/R&D COORDINATOR
Kirin Beverage Corporation
, Vietnam
01.2008 - 03.2010
- Executive Assistant: Assisted Sales and Marketing Deputy Director in various tasks, including administrative support, scheduling, and coordinating meetings, arranged travel and hotel reservations for team members, executives, global teams. Supported sales and marketing teams in implementing product strategies and campaigns.
- Product Management: Researched and developed new product, including recipe development based on marketing database and research from Nelson, also ensuring compliance with relevant local regulations and guidelines. Developed and tested recipes for the content of beverages, ensuring product quality, taste, and consistency. Successfully developed a recipe that was used in the production of a new beverage, contributing to the company's product portfolio expansion. Ensured correct processes were followed in product registration and development, complying with regulatory requirements and internal guidelines.
- Key Achievement: Successfully launched two new products to the market in a year.
SALES & MARKETING COORDINATOR
Lotte Vietnam Company., Ltd
08.2006 - 02.2008
- Administrative Assistant: Scheduled and coordinated meetings with general managers and executives, managing calendars and logistics to ensure smooth and efficient operations. Conducted recruitment activities for sales and marketing candidates.
- Product/Marketing Management: Established and maintained relationships with marketing agents, suppliers, and representatives of major supermarkets in Vietnam, negotiating contracts and preparing necessary documentation.
- Key Achievement: Successfully supported Board of Director and Managers to communicate with local customers, companies to get the contract signed. Expanded new product to new market throughout the country.
Education
Master of Science - Project Management
University of The Cumberlands
08.2023
Associate of Arts - Marketing Manager Management
Marcom Marketing College
Vietnam01.2010
Bachelor of Arts - Japanese
Niversity of Social Sciences And Humanities
Vietnam01.2006
Skills
- Strong communication, relationship management, project management, and organizational skills,
- Business strategy
- Great interpersonal skills
- Fluent in Vietnamese, Japanese, and English
- Proficiency in MS Word, Excel, and Power Point Familiarity with Customer Relationship Management (CRM) systems such as Salesforce, Workforce Central
Accomplishments
Certificate of Customer Services and Sales 06/2023
NRF Foundation Rise up, USA
Certificate of Human Resource Management 01/2021
College of San Mateo - San Mateo, CA
Certificate of Small Business Management 01/2021
College of San Mateo - San Mateo
Certificate of Marketing Management 01/2021
College of San Mateo - San Mateo
Certification of Japanese – Language Proficiency 2 01/2010
Japan Education Exchange and Services | Japan
Timeline
BUSINESS DEVELOPMENT COORDINATOR
San Francisco Conservation Corps
05.2022 - Current
INTERNSHIP HR COORDINATOR
Pactron
08.2021 - 09.2021
BUSINESS DEVELOPMENT MANAGER
Epiqore Recruiting Agency
10.2020 - 10.2021
KEY ACCOUNT COORDINATOR
Nitori
09.2015 - 10.2016
EA/PROJECT COORDINATOR
Sapporo Brewing Corporation
03.2011 - 10.2013
PURCHASING COORDINATOR
Vina Family Mart Co., Ltd
03.2010 - 03.2011
EXECUTIVE ASSISTANT/R&D COORDINATOR
Kirin Beverage Corporation
01.2008 - 03.2010
SALES & MARKETING COORDINATOR
Lotte Vietnam Company., Ltd
08.2006 - 02.2008
Master of Science - Project Management
University of The Cumberlands
Associate of Arts - Marketing Manager Management
Marcom Marketing College
Bachelor of Arts - Japanese
Niversity of Social Sciences And Humanities
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