Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

THUY RAPER

Snoqualmie,WA

Summary

Pharmacist with 8+ years of experience in retail and specialty settings, bringing expertise in compliance, operations, and patient-centered care. Skilled in investigating root-cause issues, maintaining audit readiness, and ensuring adherence to state and federal regulations. Experienced in collaborating with IT and leadership to resolve technical challenges, streamline workflows, and support operational improvements. Recognized for attention to detail, clear communication, and the ability to deliver results in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Pharmacist

Alto Pharmacy
03.2025 - Current
  • Provide direct reporting and performance updates to the Pharmacy Operations Manager, supporting data-driven decision making and operational improvements.
  • Monitor and maintain compliance with state and federal regulations, proactively addressing potential gaps to ensure audit readiness and successful outcomes.
  • Partner with IT to troubleshoot and resolve technical issues, minimizing workflow interruptions and improving operational efficiency.
  • Supported the successful transition to a new facility 85% larger than the previous site, contributing to the design and implementation of more efficient workflows.
  • Collaborate with cross-functional teams to resolve complex medication, insurance, and workflow issues, ensuring seamless patient care.
  • Stay current on evolving pharmacy law and compliance standards, reinforcing a culture of accountability and quality within daily operations
  • Provide direct reporting and performance updates to the Pharmacy Operations Manager, supporting data-driven decision making and operational improvements.
  • Monitor and maintain compliance with state and federal regulations, proactively addressing potential gaps to ensure audit readiness and successful outcomes.
  • Partner with IT to troubleshoot and resolve technical issues, minimizing workflow interruptions and improving operational efficiency.
  • Supported the successful transition to a new facility 85% larger than the previous site, contributing to the design and implementation of more efficient workflows.
  • Collaborate with cross-functional teams to resolve complex medication, insurance, and workflow issues, ensuring seamless patient care.
  • Stay current on evolving pharmacy law and compliance standards, reinforcing a culture of accountability and quality within daily operations
  • Investigate workflow and operational problems to determine root causes, implementing sustainable solutions that improve efficiency and prevent recurrence.

Pharmacist Manager, Support Center

Bartells
09.2021 - Current
  • Collaborated with a team of pharmacists launch a pilot program to provide relief to retail pharmacist during the pandemic
  • Identified workflow issues and helped IT to streamline workflow processes in NextGen
  • Successfully provided relief to all 69 Bartell Drugs, contributing to 7200 weekly prescriptions verified with 0% error
  • Became the gold standard for all Rite Aid and Bartell Drug pilot programs
  • Oversaw technician activities and provided coaching to prevent medication errors
  • Evaluated appropriateness of drug therapy and worked conjunctively with patients' providers to optimize drug regimen
  • Stayed current with third-party payer policies and procedures to prevent payment issues
  • Direct day-to-day administrative and operational functions
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Trained Pharmacist in Point of Care Testing for a new roll out program
  • Received an award for outstanding achievement in Medication Therapy Management (MTM), recognizing contributions to optimizing patient therapy and improving health outcomes
  • Provided regular reports and performance updates to the Pharmacy Operations Manager, ensuring alignment with organizational goals and operational efficiency.
  • Delivered clear, data-driven reporting to management to support strategic decisions and improve pharmacy performance.
  • Monitored compliance with state and federal pharmacy regulations, ensuring readiness for audits and consistently achieving successful outcomes.
  • Stayed current on pharmacy laws and internal policies, proactively addressing gaps to maintain 100% audit compliance.

Pharmacist

Northwest Specialties - Oncology (Contract)
09.2021 - 04.2022
  • Utilized Telepharm platform to verify prescriptions remotely
  • Oversaw operations of telepharmacy and increased accuracy by coaching pharmacy technician
  • Interpreted prescription orders and evaluated clinical appropriateness with 0% error
  • Successfully identified issues thus preventing medication dispensing errors
  • Counseled patients on oral and injectable chemotherapy to improve patient therapy
  • Helped to reduce cost by recommending more affordable and effective therapy
  • Collaborated with care team to optimize therapy for patients

Pharmacist

Dillon's Pharmacy
02.2019 - 02.2021
  • Ranked in the top 15% nationally within Kroger companies throughout 2019-2021 in speed, accuracy, and effectiveness
  • Reduced average wait-times by 67% within 4 months of hire date helping my store exceed its yearly goals in back-to-back years for first time in store history
  • Recognized for exceptional customer service in 2020 by Kroger
  • Helped establish and maintain my store as one of the highest volume stores in the district through workflow optimization and delegation
  • Increased efficiency and effectiveness of patient CMR meeting 2019 and 2020 star rating and company goals
  • Fulfilled prescriptions with high degree of accuracy and full compliance with applicable regulations
  • Administered immunizations to protect patients from communicable diseases
  • Counseled patients on contraindications and potential interactions resulting in reduced medication error and improved patient trust
  • Consulted with physicians on potential problems with desired pharmacologic treatment plans
  • Mentored student pharmacists and pharmacy technicians establishing training plan helping them to go on to become a pharmacist themselves
  • Increased patient compliance with counseling and prioritization of patient's best interest in enrollment of med-synchronization program.

Floater Pharmacist

Dillon's Pharmacy
07.2016 - 02.2019
  • Dispensed and accurately verified prescriptions from healthcare providers
  • Provided MTM services for patients improving star ratings for Medicare/Medicaid patients

Education

Doctor of Pharmacy -

University of Kansas
Lawrence, KS

Bachelor of Science - Pharmaceutical Studies

University of Kansas
Lawrence, KS

Skills

  • Patient counseling and education
  • Medication therapy management (MTM) and comprehensive medication reviews (CMR)
  • Outcomes Trained
  • Regulatory compliance and HIPAA adherence
  • Drug utilization review (DUR) and drug safety assessment
  • Immunization administration
  • Clinical pharmacy services
  • Workflow optimization and process improvement
  • Interdisciplinary collaboration with healthcare providers
  • Fluent in Vietnamese (if applicable)

Languages

Vietnamese
Full Professional

Timeline

Pharmacist

Alto Pharmacy
03.2025 - Current

Pharmacist Manager, Support Center

Bartells
09.2021 - Current

Pharmacist

Northwest Specialties - Oncology (Contract)
09.2021 - 04.2022

Pharmacist

Dillon's Pharmacy
02.2019 - 02.2021

Floater Pharmacist

Dillon's Pharmacy
07.2016 - 02.2019

Bachelor of Science - Pharmaceutical Studies

University of Kansas

Doctor of Pharmacy -

University of Kansas

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