Thuy Thai Edwards
Greeneville
Summary
Over the past 15 years, I have been given the opportunity to provide clients with exceptional customer service. I've learned from colleagues and superiors distinctive techniques that allow me to properly communicate with clients in a professional and personal manner. Connection with patrons on a personal level allows better understanding their needs, and further assists them. Communication with co-workers is also a very important key to success as well, as a true team player nothing is more important than succeeding as a team.
Overview
19
19
years of professional experience
Work History
Insurance Verification/Authorization Specialist
Ballad Health
Johnson City
01.2020 - Current
- Managed authorizations for outpatient diagnostic testing and provided benefit estimates.
- Obtained prior authorizations for radiology outpatient diagnostic testing in 2022.
- Began processing Sleep Study and PET scan authorizations in August 2023.
- Transitioned to full-time role in the PET scan authorizations department in September 2023.
- Provided training for new hires to ensure proficiency in PET scan authorization processes.
- Developed a OneNote notebook to streamline access to PET training resources for team members.
- Verified medical insurance plans to ensure coverage for patients.
- In the process of verifying benefits and or authorizations, I would answer calls and make calls to patients and offices regarding said testing or insurance plan questions.
- Assisted patients and offices by addressing questions and concerns regarding insurance and testing.
Cashier
County Line Pie
Chuckey
07.2019 - 11.2019
- Operated the cash register and prepared food for the expo.
- Processed customer transactions efficiently at County Line Pie.
- Maintained accurate cash drawer and balanced registers daily.
- Assisted customers with product selections and inquiries effectively.
Customer service Representative
Dewey's TV & Home Appliances
San Clemente
10.2018 - 06.2019
- I answered phones and scheduled service calls.
- Assisted customers with product selections and inquiries about features.
- Resolved customer complaints through effective communication and problem-solving.
- Processed sales transactions accurately using point-of-sale systems.
Customer service Representative
Mr. Appliance of Rancho Cucamonga
Yucaipa
08.2018 - 06.2019
- Assisted technicians by sourcing and ordering parts, and coordinated receipt of shipments.
- Assisted customers with product inquiries and service requests.
- Processed sales transactions and managed cash register operations.
- Resolved customer complaints through effective communication and problem-solving.
Customer service Representative
Mr appliance of Asheville
Asheville
10.2016 - 06.2018
- I answered phones and scheduled service calls to ensure timely technician support.
- Assisted customers with product inquiries and troubleshooting issues.
- Processed customer orders and returns efficiently using point-of-sale systems.
- Collaborated with team members to maintain a clean and organized showroom.
Customer service Representative
Major Appliance HQ
Chuckey
02.2016 - 10.2016
- Answered phones and scheduled service calls to streamline technician assignments, assisted technicians by sourcing and ordering parts, applied payments, filed warranty claims, and recorded transactions in QuickBooks.
- Assisted customers with product inquiries and equipment troubleshooting.
- Managed inventory levels and maintained organized stock areas.
- Processed sales transactions accurately and efficiently.
Customer service Representative
Mr. Appliance of the Treasure Coast
Vero Beach
03.2007 - 02.2016
- Answered phones, scheduled service calls, assisted technicians, looked up parts, ordered and received parts, applied payments, and filed warranty claims.
- Managed 6 technicians and office personnel, coordinating schedules and service calls.
- Opened and operated new office location, establishing workflows and processes.
- Oversaw daily operations of new office location, ensuring efficient service delivery over two years.
Education
High school or equivalent -
Fort Pierce Community College
Skills
- Insurance Verification
- Authorization processing
- Customer Relations
- Detail Orientation
- Active Listening
- Effective Communication
- Time Management
- Active Learning
- Authorization processing
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Insurance Verification/Authorization Specialist
Ballad Health
01.2020 - Current
Cashier
County Line Pie
07.2019 - 11.2019
Customer service Representative
Dewey's TV & Home Appliances
10.2018 - 06.2019
Customer service Representative
Mr. Appliance of Rancho Cucamonga
08.2018 - 06.2019
Customer service Representative
Mr appliance of Asheville
10.2016 - 06.2018
Customer service Representative
Major Appliance HQ
02.2016 - 10.2016
Customer service Representative
Mr. Appliance of the Treasure Coast
03.2007 - 02.2016
High school or equivalent -
Fort Pierce Community College