Thuy-Tien Tran
Worcester,MA
Summary
Dynamic professional with a proven track record in both individual and teamwork environments, exemplified by a history with Market 32. Constantly ensuring to maintain safety and completion of all tasks, I excel in cross-training and manual dexterity. Known for enhancing customer satisfaction and maintaining strict hygiene standards, I bring a blend of hard and soft skills to exceed employer expectations.
Overview
8
8
years of professional experience
Work History
Night Crew Stocker
Market 32
02.2023 - Current
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Maintained neat, organized stockroom free of hazards.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Inspected inventory to identify shortages and maintain consistent inventory.
Nail Technician
Nail Envy
06.2018 - 03.2024
- Communicated effectively with management concerning important customer issues.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Responded to customer requests and concerns about gel application and nail art designs.
- Applied manicures and pedicures following color and style preference of client to enhance aesthetics and maintain customer satisfaction.
- Sterilized and sanitized beauty tools, workspace and equipments to maintain hygiene and safety protocols.
- Grew repeat client base through effective marketing and customer service.
- Performed detailed trimming, filing and other nail services.
Receptionist
Nail Envy Salon
12.2016 - 06.2018
- Maintained confidentiality of information regarding clients and company.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information and/or scheduling.
- Balanced employee availability and customer schedules when scheduling appointments.
- Confirmed appointments, communicated with clients, and updated schedules.
Education
BBA - Business Administration
Quinsigamond Community College
Worcester, MAHigh School Diploma -
University Park Campus School
Worcester, MA05-2019
Skills
- Cross-training
- Equipment operation
- Manual dexterity
- Maintaining safety
- Deadline adherence
- Damage control
Timeline
Night Crew Stocker
Market 32
02.2023 - Current
Nail Technician
Nail Envy
06.2018 - 03.2024
Receptionist
Nail Envy Salon
12.2016 - 06.2018
BBA - Business Administration
Quinsigamond Community College
High School Diploma -
University Park Campus School
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