Thuy Trinh
Littleton,CO
Summary
Seasoned Dual Rate Table Games Supervisor with deep understanding of casino operations and gaming regulations. Demonstrated ability in supervising table games, managing dealer performances, and ensuring adherence to rules and regulations for optimal customer satisfaction. Strong leadership skills, combined with capacity to handle high-stress situations efficiently. Noteworthy track record in improving operational efficiency through effective team management and process improvements.
Overview
6
6
years of professional experience
Work History
Dual Rate Table Games Supervisor
Ameristar Casino Resort Spa
Black Hawk, Colorado
06.2021 - Current
- Assisted in the training of new Table Games Dealers and Floor Supervisors.
- Monitored assigned table games for adherence to departmental policies, procedures, and regulations.
- Conducted gaming activities according to established standards.
- Maintained and updated records of game play activity at assigned tables.
- Provided support to the Pit Manager on daily operations, including scheduling, staffing, and opening and closing duties.
- Resolved customer disputes or complaints in a professional manner.
- Ensured all chips were properly counted and accounted for at the end of each shift.
- Performed floor inspections to ensure compliance with gaming regulations and company policies.
- Verified paperwork accuracy prior to submitting completed documents to accounting office.
- Interacted with guests as needed while providing a friendly environment.
- Supervised high-stakes gaming tables in accordance with internal controls.
- Greeted guests with upbeat, professional attitude to create enjoyable atmosphere.
- Notified security department of identified or suspected illegal play activities and player behaviors.
- Converted currency into requested combinations of bills and coins for patrons.
- Maintained documentation and submitted reports per company standards and compliance regulations.
Server
Plucker Wing Bar
Webster, TX
10.2020 - 02.2021
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Upheld high standards of sanitation in accordance with health department regulations.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Table Games Dealer
Sahara Hotel And Casino
Las Vegas, Nevada
02.2019 - 02.2020
- Dealt table games such as Blackjack, Baccarat, and Roulette professionally and accurately.
- Provided friendly customer service to guests at the casino table games area.
- Maintained knowledge of game rules and regulations to ensure compliance with gaming laws.
- Verified patron identification to confirm legal age for gambling activities.
- Collected losing bets and paid out winnings promptly and accurately.
- Demonstrated proper shuffling techniques for each game dealt.
- Assisted new players with understanding game rules and procedures.
- Adhered to established policies and procedures while dealing at tables.
- Maintained a positive attitude and professional demeanor during shifts.
- Fostered an entertaining environment by engaging guests in conversation.
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Performed functional game duties quickly by efficiently handling money and chips.
- Calmed down angry guests or patrons using skills in active listening and positive engagement.
Education
High School Diploma -
Desert Oasis High School
Las Vegas, NVSkills
- Policy Enforcement
- Promotions coordination
- Guest Relations
- Gaming regulations
- Recordkeeping skills
- Training employees
- Supporting promotions
- Coordinating documents
- Resolving Complaints
Timeline
Dual Rate Table Games Supervisor
Ameristar Casino Resort Spa
06.2021 - Current
Server
Plucker Wing Bar
10.2020 - 02.2021
Table Games Dealer
Sahara Hotel And Casino
02.2019 - 02.2020
High School Diploma -
Desert Oasis High School
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