Thuy-Vi Vu
Bakersfield,CA
Summary
Methodical hotel manager offering several-year background planning, coordinating, marketing and administering hotel services. Well-versed in handling maintenance issues, developing budgets and inspecting facilities. Working knowledge of ms office paired with outstanding business acumen and excellent communication skills. Highly-motivated professional with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Hotel Manager
V&K PROPERTIES
FREMONT, California
01.2020 - Current
- Implemented marketing campaigns to promote the hotel's services and facilities among potential customers via print media or social media platforms.
- Ensured compliance with safety regulations in accordance with local laws.
- Monitored inventory levels of supplies such as linen, amenities to ensure adequate availability of items at all times.
- Developed and implemented hotel policies and procedures.
- Handled guest complaints professionally and efficiently.
- Organized monthly meetings with department heads to review performance metrics.
- Prepared reports on occupancy rates, revenue management and profitability metrics for senior management review.
- Ensured that guests received prompt, courteous attention throughout their stay.
- Conducted regular inspections of the property's interior and exterior areas to identify any maintenance issues requiring immediate attention.
- Negotiated contracts with vendors for services such as food supply or maintenance services.
- Provided training to staff in customer service, safety, and other topics related to hospitality industry.
- Resolved conflicts between staff members or guests when necessary.
- Analyzed sales data from different channels and identified opportunities for improvement in terms of pricing strategies or promotions.
- Oversaw daily housekeeping operations to ensure cleanliness of guest rooms and public areas.
Project Manager
V&K PROPERTIES
FREMONT, CA
01.2020 - Current
- Provided guidance to team members regarding tasks assigned to them.
- Managed multiple projects with competing deadlines simultaneously.
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Created and implemented processes to ensure successful completion of projects.
- Identified risks associated with each project and developed strategies for mitigating those risks.
- Facilitated resolution of conflicts between team members when necessary.
- Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
- Advised other departments on best practices related to managing large-scale projects.
- Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
- Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Built and established strong partnerships with teams, vendors and contractors.
- Led meetings with internal team members, consultants and contractors.
- Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
- Prepared cost estimates for projects of varying sizes.
- Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
- Conducted periodic inspections of job sites for quality and progress.
- Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
Hotel Manager
Choice Hotels
FREMONT, CA
10.2019 - 01.2020
- Administered new hire paperwork and maintained employee files.
- Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
- Managed labor and property expenses to achieve maximum flow-thru to bottom line.
- Negotiated rates with corporate entities related to extended stay contracts.
- Oversaw reservations received from direct calls and provided room availability information.
- Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.
- Established successful employee turnover and retention strategies to improve culture and boost employee experience and business outcomes.
- Monitored the performance of front desk, housekeeping, and maintenance staff, providing regular feedback.
- Spearheaded daily operations, ensuring optimal guest satisfaction and operational efficiency.
- Optimized room rates to gain maximum occupancy figures, improving revenue growth and increasing market share.
- Oversaw inventory management, ensuring adequate supplies while controlling costs.
- Managed room allocations and bookings, optimizing occupancy and revenue.
- Coordinated with the sales team to develop strategies for attracting new business.
- Conducted regular competitive analysis to adjust pricing and offerings, staying ahead in the market.
- Enhanced guest services through the integration of new technology and systems.
- Managed budgeting and financial planning, including cost control measures to maximize profitability.
- Managed budget and expenditures, supplies and renovations and drove operations to meet sales and profit margins.
- Led a diverse team, overseeing recruitment, training, and development to ensure high-quality service standards.
- Developed and enforced operational policies and procedures to improve overall efficiency.
- Oversaw recruiting, interviews and new employee hiring.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted guests at check-in, providing information on various services within hotel.
- Managed team of front desk agents, supervising personnel in issue resolution.
- Coached staff on strategies to enhance performance and improve customer relations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Built and maintained productive relationships with employees.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Hotel Assistant Manager
COMFORT INN CONFERENCE CENTER
Pittsburgh, PA
06.2017 - 09.2019
- Analyzed sales data from different channels and identified opportunities for improvement in terms of pricing strategies or promotions.
- Organized special events such as conferences or meetings in the hotel premises ensuring smooth running of activities according to plan.
- Developed strategic plans for increasing occupancy rates and improving overall profitability.
- Monitored customer feedback surveys and took appropriate action based on results.
- Conducted regular staff meetings to communicate objectives, updates, and gather feedback.
- Organized staff schedules, balancing workload and operational needs.
Education
Hospitality Management - Hospitality Administration And Management
Cornell University
Ithaca, NY01-2020
Bachelor of Arts - Psychology
St.Vincent College
Latrobe, PA06-2004
Skills
- Guest experiences
- VIP services
- Special Event Coordination
- Social media networking
- Dining reservations
- Staff Scheduling
- Outstanding communication skills
- Marketing expertise
- Guest Relations Management
- Training and mentoring
- Travel Coordination
- Project Oversight
- Revenue optimization
- Staff Supervision
- Employee Development
- Marketing
Affiliations
- Reading
- Meditation
- Podcast enthusiast
- Avid Learner
Languages
Vietnamese
Professional
Timeline
Hotel Manager
V&K PROPERTIES
01.2020 - Current
Project Manager
V&K PROPERTIES
01.2020 - Current
Hotel Manager
Choice Hotels
10.2019 - 01.2020
Hotel Assistant Manager
COMFORT INN CONFERENCE CENTER
06.2017 - 09.2019
Hospitality Management - Hospitality Administration And Management
Cornell University
Bachelor of Arts - Psychology
St.Vincent College
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