Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Thuyen Tran

Orlando,FL

Summary

Proven track record of enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Tile Warehouse, Uber and Care.com Inc. Skilled in safe driving practices and exceptional customer service, achieving punctual delivery and personalized tutoring solutions. Mastered time management and relationship-building, significantly improving client relations and operational efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

24
24
years of professional experience

Work History

Assistant Manager

Innovasia, Inc
Orlando, FL
08.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.

Uber Driver and Delivery

Uber
07.2022 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.

Math and History Tutor

Care.com Inc
01.2010 - Current
  • Continuously updated knowledge on historical events and research and independent study efforts to maintain expertise in the field.
  • Tailored lesson content to align with individual student goals, ensuring relevance and personalization throughout the tutoring process.
  • Tracked student progress over time, identifying areas for improvement and adjusting tutoring strategies accordingly for optimal results.
  • Assisted students in developing effective study habits, leading to increased confidence and academic success in their history courses.
  • Adapted tutoring strategies to accommodate diverse learning styles, resulting in improved comprehension and retention of material.
  • Provided constructive feedback on written assignments, enabling students to improve their writing skills and achieve higher grades on exams.
  • Developed strong relationships with parents and guardians, keeping them informed of student progress and recommending additional resources as needed.
  • Mentored students on best practices for research papers, resulting in higher quality submissions and overall improved writing abilities.
  • Established positive rapport with students, creating a supportive learning environment that facilitated open communication and active participation.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.

Store Manager, Sales

Tile Warehouse
01.2000 - 07.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised guests at front counter, answering questions regarding products.
  • Interacted well with customers to build connections and nurture relationships.

Education

Bachelor of Arts - History

University of Central Florida
Orlando, FL
06.1996

Skills

  • Time Management
  • Valid Driver's License
  • Customer Service
  • Punctual and Reliable
  • Patience and understanding
  • City and non-city driving
  • Safe Driving Practices

Languages

Vietnamese
Native or Bilingual

Timeline

Assistant Manager

Innovasia, Inc
08.2022 - Current

Uber Driver and Delivery

Uber
07.2022 - Current

Math and History Tutor

Care.com Inc
01.2010 - Current

Store Manager, Sales

Tile Warehouse
01.2000 - 07.2022

Bachelor of Arts - History

University of Central Florida

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Thuyen Tran