Thuy Lynh Lara

• Led project management efforts by working closely with senior management to initiate new projects and assist in various processes.
• Collaborated with cross-functional teams to expedite project completion times and enhance overall efficiency.
• Monitored project progress against deadlines, providing regular updates to executives to ensure timely completion.
• Scheduled appointments and managed calendars for senior leadership, optimizing executive time and minimizing conflicts.
• Coordinated and booked travel arrangements, including airfare, hotel, and ground transportation, and prepared detailed itineraries.
• Took notes and dictation at meetings, coordinated events, and managed ad hoc projects to support project goals.
• Responded to emails and other correspondence to facilitate communication and streamline business processes.
• Screened calls and emails, taking appropriate actions to respond or direct messages for managers.
• Drafted professional correspondence on behalf of executives, fostering strong relationships with clients and partners.
• Reviewed incoming communications for urgency and importance, prioritizing correspondence for executive review or action.
• Wrote reports, executive summaries, and newsletters to support project documentation and communication.
• Implemented updated policies and practices for the organization, monitoring their effectiveness and impact.
• Coordinated staff training programs to improve overall efficiency and skill development within the company.
• Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Coordinated office supply inventory management, proactively ordering necessary items to avoid workflow disruptions.

Project Management and Coordination:

• Worked with senior management to initiate new projects and assist in various processes.
• Collaborated with cross-functional teams, expediting project completion times and enhancing overall efficiency.
• Ensured timely completion of projects by monitoring progress against deadlines and providing updates to executives as needed.

Scheduling and Calendar Management:

• Scheduled appointments and handled calendars for senior leadership, ensuring optimal use of executive time while minimizing conflicts or cancellations.
• Handled scheduling for executive's calendar and prepared meeting agenda and materials.
• Coordinated and booked airfare, hotel, and ground transportation, and prepared itineraries to facilitate successful trips.

Meeting and Event Coordination:

• Took notes and dictation at meetings.
• Coordinated events and worked on ad hoc projects.
• Handled logistics, catering, agendas, and travel arrangements for meeting and event planning.

Communication and Correspondence:

• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Screened calls and emails, initiating actions to respond or direct messages for managers.
• Drafted professional correspondence on behalf of executives, fostering strong relationships with clients and partners alike.
• Reviewed incoming communications for urgency or importance and prioritized correspondence accordingly for executive review or action.

Documentation and Reporting:

• Wrote reports, executive summaries, and newsletters.
• Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
• Streamlined office operations by implementing efficient filing systems and managing executive calendars.

Policy Implementation and Training:

• Implemented updated policies and practices for the organization and monitored their effect.
• Coordinated staff training programs, improving overall efficiency within the company through skill development.

Confidentiality and Professionalism:

• Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.

• Recruited and hired talented individuals bringing depth and experience to organization.
• Developed sales strategies to achieve short and long-term sales revenue objectives.
• Established and implemented departmental policies, goals and objectives.
• Identified trends and assessed opportunities to improve processes and execution.
• Assisted in employee appraisals, promotions and terminations based on performance reviews.
• Prepared annual data to determine metrics for operational performance.
• Launched new rewards programs to identify and celebrate staff performance.
• Creation of store schedules
• Payroll

• Enhanced overall store appearance by applying careful consideration to product and display locations.
• Restructured company merchandising standards to increase guest traffic and product exposure.
• Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
• Led cross-functional Style training for Executives, Team Leaders and new in role Visual Merchandiser.
• Led and implemented apparel and accessories initiative and remodel.
• Created training Vlogs for District use

• Reviewed, built and monitored scheduling, purchases and other expenses to maintain budget.
• Upheld and communicated store programs and standards to ensure quality, freshness, safety and cleanliness.
• Managed all aspects of store logistics operations and organization functions.
• Lead two remodel projects involving complex construction and project and payroll management
• Set clear team goals and delegated tasks and set deadlines.

• Supervised by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
• Mentor new Team Members and Team Leaders to contribute to the store's positive culture.
• Maximized sales and minimized shrinkage through excellent guest service and adherence to standard practices.
• Coached the team on effective upselling and cross-selling methods resulting in district recognition for attachments and extended service plans.
• Recognized problem areas and effectively reduced errors to increase profit margins.
• Recruited, interviewed and hired individuals which would add value to the team while bringing a wealth of experience.
• Completed all procedures as a Leader on Duty.

• Managed a team to reset specific store departments or entire stores and fully set up new stores according to planograms.
• Completed stock orders and managed inventory levels through out of stocks and research programs.
• Developed merchandising strategy to efficiently move overstock.
• Created interior displays to promote products in alignment with corporate sales objectives.

• Implemented training programs for new and existing employees.
• Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
• Launched MAX scheduling software system, resulting in becoming the district captain for Austin.
  
• Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration.
• Performed administrative tasks such as record-keeper, writing correspondence, and accounts payable.
• Directed and controlled 401K, medical, dental and vision benefit packages.
• Updated HR database with new employee information, changes in benefits and other details.
• Oversaw hiring, staffing and labor law compliance.
• Coordinated technical training and personal development classes for staff members.
• Developed succession plans and promotion paths for staff.
• Organized company-wide events designed to boost employee morale.

• Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and managed teams with related direct reports.
• Evaluated team by reviewing customer feedback and key performance indicators.
• Strategically scheduled staff for peak business hours for adequate coverage.