Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Thy Do

Garden Grove,CA

Summary

As a Shift Leader Manager at Popeyes, I enhanced financial accuracy and team performance through expert cash handling and employee training. My proactive approach to customer service and collaboration with management boosted store efficiency and revenue. Skilled in team management and industry expertise, I excel in roles requiring both hard and soft skills.

Professional leader with background in managing teams in dynamic environments. Skilled in optimizing operations, improving team efficiency, and ensuring high standards. Strong emphasis on teamwork, adaptability, and achieving goals. Known for effective communication, problem-solving, and fostering collaborative work culture.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Shift Leader Manager

Popeyes
06.2023 - 12.2024
  • Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
  • Collaborated with upper management to develop strategic plans for improving store performance, driving revenue growth and operational efficiency.

Education

Associate of Science - Mechanical Engineering

Irvine Valley College
Irvine, CA
06-2026

High School Diploma -

Westminster High School
Westminster, CA
06-2023

Skills

  • Team management
  • Opening and closing procedures
  • Cash handling
  • Industry expertise

Certification

ServSafe Food Protection Manager Certification

California Food Handler Training Certificate Program

Timeline

Shift Leader Manager

Popeyes
06.2023 - 12.2024

Associate of Science - Mechanical Engineering

Irvine Valley College

High School Diploma -

Westminster High School

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Thy Do