Adobe Software
Thy Nguyen
Student
San Francisco,CA
Summary
Collaborative and dedicated to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse stakeholders in dynamic, fast-paced settings. Ready to help the team achieve and even exceed company goals
Overview
1
1
year of professional experience
2
2
Languages
2
2
years of post-secondary education
Work History
Customer Service Associate
Walgreens
02.2023 - 11.2023
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Provided personalized support for each client, tailoring solutions based on individual circumstances and preferences.
- Maintained up-to-date knowledge of product and service changes.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Maximized efficiency within the workplace by implementing new organizational methods for handling daily tasks.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Provided excellent customer care by responding to requests, selecting products, and handling ordering functions.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans, and wiping down surfaces.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Associate Degree For Transfer - Graphic Design
08.2022 - Current
- Awarded Joe Illicit Studio Art Scholarship (2022-2023), Martha and Vincent Constantine Endowment (2022-2023), Osher Endowment Scholarship (2023-2024), Harry Winter Memorial Scholarship (Art Department) (2023-2024)
- Dean's List (Fall 2022, Spring 2023, Fall 2023)
- 3.85 GPA
Skills
Customer Relations
Policies and Procedures Adherence
Money handling abilities
Willingness to learn
Team building
Effective Communication
Problem-solving aptitude
Multitasking
Product and service solutions
Effective Communication
Product Education
Attention to Detail
Customer Complaint Resolution
Training development aptitude
Software
Timeline
Customer Service Associate - Walgreens
02.2023 - 11.2023
City College of San Francisco - Associate Degree For Transfer, Graphic Design
08.2022 - Current