THYANA MEHU
The Bronx,NY
Summary
Pragmatic Assistant fulfills various tasks with enthusiasm. Detailed team player excels in fast-paced environments with little oversight and challenging goals. Offers top technical abilities and relationship-building skills.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Seasonal Parks Assistant
NYC Parks
6 2023 - 12.2023
- Performed exterior maintenance duties throughout several parks and playgrounds
- Ensured parks and playgrounds are safe and free of glass and other debris
- Collected and disposed of trash and other refuse in proper receptacles
- Removed graffiti from variety of surfaces using chemical and organic solvents
- Alerted supervisor and co-workers of any potential safety hazard.
Server
Crackle Barrel
11.2021 - 08.2022
- Taking guests' orders
- Running food
- Handling cash & other forms of payment
- Demonstrating responsible alcohol service
- Suggestive selling - using proven techniques
- Answering questions
- Satisfying any/all needs of guests - regularly double checking back with guests throughout their experience
- Maintaining clean & organized station – including pre-bussing & table maintenance
- Performing opening, closing & side duties – setting up/breaking down station, expo line, refilling condiments, etc
- Demonstrating knowledge of all table/station numbers
- Demonstrating knowledge of all menu items.
- Supported needs of 8 - person wait staff who attended to specific needs of countless customers daily for dine in restaurant with social relevancy and intentionally.
- Worked with POS system to place orders, manage bills, and handle complimentary items
Sales Floor Coordinator
T.J. Maxx & HomeGoods
04.2018 - 09.2020
- Provided customers with product information, personal selection, and service assistance
- Organized and arranged merchandise on shelves and racks for next business day
- Prepared floor displays of merchandise to attract business and promote sales
- Directed or escorted customers to fitting rooms
- Exhibited patience and courtesy during high volume periods
- Answered customer inquiries, inventoried stock.
Call Center Representative
Alorica
04.2016 - 09.2017
- Managed large amounts of inbound and outbound calls in timely manner
- Followed communication “scripts” when handling different topics
- Identified customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Seized opportunities to upsell products when arise
- Established sustainable relationships and engaged customers by taking extra mile
- Kept records of all conversations in call center database in comprehensible way
- Frequently attended educational seminars to improve knowledge and performance level
- Met personal/team qualitative and quantitative targets.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times
Sales Floor Associate
Goodwill
10.2015 - 03.2016
- Answered and resolved customer questions and concerns
- Assisted customers in choosing merchandise and finding appropriate size or color
- Operated cash register and handled all transactions
- Responsible for opening and closing procedures
- Maintained sales records and entered customer account information into database.
Education
College -
Los Angeles Film School
Los Angeles, CA 03.2024 - Current
High School Diploma -
Penn Foster High School
Scranton, PA 03.2016 - 12.2016
Skills
Class D driver's license
Ability to take direction and work well with others
Excellent interpersonal and communication skills
Strong multi-tasking skills under time constraints
Fast learner
Data Entry
Computer skills
Profound ability to provide exceptional customer service
Class D driver’s license
Additional Information
I love volunteering at organizations, meeting others, collaborating, exchanging ideas and just serving the community.
Languages
French/Creole
Native or Bilingual
Timeline
College -
Los Angeles Film School
03.2024 - Current
Server
Crackle Barrel
11.2021 - 08.2022
Sales Floor Coordinator
T.J. Maxx & HomeGoods
04.2018 - 09.2020
Call Center Representative
Alorica
04.2016 - 09.2017
High School Diploma -
Penn Foster High School
03.2016 - 12.2016
Sales Floor Associate
Goodwill
10.2015 - 03.2016
Seasonal Parks Assistant
NYC Parks
6 2023 - 12.2023
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