Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katherine Presper

PA

Summary

Highly organized and dedicated, with a positive attitude. Poised to handle multiple assignments under high pressure and consistently meet tight deadlines and high expectations. I pride myself on my excellent written, oral, and interpersonal communication skills. Authorized to work in the US for any employer

Overview

16
16
years of professional experience

Work History

Transportation Manager

Miller Dedicated Services
09.2022 - Current
  • Increased transportation efficiency by optimizing routing and scheduling processes.
  • Reduced transport costs for the company through strategic negotiations with vendors and carriers.
  • Improved on-time delivery rates with detailed tracking and monitoring of shipments.
  • Developed strong relationships with clients, ensuring their satisfaction and loyalty to the company.
  • Managed a team of drivers, providing support and guidance to improve performance and productivity.
  • Collaborated with other departments, aligning goals to improve overall company performance.
  • Conducted regular evaluations of transportation procedures for continuous improvement opportunities.
  • Maintained compliance with all regulations, avoiding fines and penalties for the organization.
  • Resolved customer issues efficiently, minimizing lost business due to transportation errors or delays.
  • Trained new employees on company policies and best practices, fostering a culture of excellence within the department.
  • Coordinated logistics activities across multiple locations for seamless distribution operations.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Prepared and updated employees' daily work schedules and resolved delivery problems.

Director

Pilot Freight Services
04.2021 - Current
  • Work closely with Regional VP and Senior VP of East Coast region to ensure all accounts are staffed and performing above metrics with KPI percentages
  • Work closely with 7 Mattress Firm locations, Macy’s Big Ticket as well as Costco/Innovel appliances
  • Travel between all locations for onsite visits to ensure a great rapport with our customers and allow for open lines of communication pertaining to performance, and overall business needs for each portion of the business
  • Payroll reconciliation for the vendors and independent contractors per site
  • Ensure compliance is accurate and up to date daily on site across all locations
  • Recruiting for local talent and travel teams on an as-needed basis in a prompt fashion
  • Manage and closely adhere to all Covid protocol to ensure a safe and engaged workforce for all in-home deliveries
  • Spot check and course correct behaviors in real time during random surprise on-road inspections
  • Reconcile Property claims with the customer as well as their customer in a timely fashion

Director

Aria Logistics
07.2020 - 04.2021
  • Work closely with upper and lower level management to ensure depots are performing consistently above performance metrics
  • Metrics vary depending upon accounts
  • Currently overseeing 6 accounts daily and responsible for compiling and assembling payroll for said locations
  • Travel between all locations for onsite visits to ensure a great rapport with our customers and allow for open lines of communication pertaining to performance, and overall business needs for each portion of the business
  • Report and present to COO and CEO on as an as needed basis to reinforce that regional metrics are at or above standards
  • Push initiatives to reduce material costs by 2% across managed sites
  • Manage and closely adhere to all Covid protocol to ensure a safe and engaged workforce

Transportation Supervisor

Samuels Seafood
11.2018 - 07.2020
  • Work with Transportation, Warehouse, Customer Service and Sales Departments as a cross functional partner
  • Manage 100+ drivers daily
  • Identify all late afternoon stops and route on the fly to ensure efficient and prompt return time to customers
  • Check in all returning drivers and resolve any concerns regarding customers, products and vehicles
  • Audit daily driver log reports to ensure accurate reporting of all stops made by driver and verify costs associated
  • Utilizes GPS systems to maintain accurate reporting of all drivers and personnel using company-owned vehicles
  • Read all DVCR and report to vendors and handle any issues for truck repair
  • Other duties, including operational as assigned to ensure team success and goal accomplishment

DISPATCH MANAGER

HOME DELIVERY LINK, INC
07.2017 - 11.2018
  • Manage teams of 8-10 employees within a corporate call/dispatch center
  • Responsible for upkeep on 50-69 trucks daily
  • Ensure all trucks are running on time, and reporting is made accordingly
  • Be able to access all pertinent information relating to customers being serviced on the road and answer questions on ETAs and situations on the road
  • Handle escalations when necessary through active coaching conversations and open dialogue with employees
  • In control of scheduling for 8-10 dispatchers on a per week basis
  • Schedule and maintain all service and parts orders daily and inform customers of scheduled time frames

OPERATIONS MANAGER/ACCOUNT MANAGER

FGO LOGISTICS
09.2013 - 07.2017
  • Responsible for multiple accounts simultaneously, such as Crate and Barrel, Mealey’s Furniture, The Dump Furniture Warehouse, Doughty’s Furniture and Mattress
  • Manage 8-15 trucks daily, 7 days a week for in-home furniture deliveries for load-out, schedules varied and fluctuate with the seasons
  • Direct supervisor for approximately 8-30 team members at any given time
  • Routing for all necessary trucks 7 days each week
  • Dispatch for trucks and work closely with Guest Services throughout the day and resolve any on road-issues that arise and ensure customer is taken care of within 48-hour time fame
  • Maintain a close eye on all trucks throughout the workday, providing real-time assistance and support for in-home customer issues and concerns
  • Conducted survey calls for 5+ accounts daily to maintain pristine company image and high customer satisfaction
  • Maintained a direct relationship with operations management team and support loss prevention initiatives

RETAIL SALES CONSULTANT

AT&T MOBILITY
07.2008 - 03.2013
  • Ensuring critical Customer Care Service satisfaction
  • Front-end sales representative at a Level 2 store (high customer traffic area)
  • Customer Satisfaction Survey Representative- receive the store's scores for Rep Satisfaction
  • Awards:
  • Winner of the VP Club - (High rankings within market) - 10 times
  • Employee of the Month which is based on job performance

Education

High School Diploma - undefined

South Brunswick High School
South Brunswick, NJ

Skills

  • Assessments and Skills
  • Call center customer service - Expert
  • February 2021
  • Management & leadership skills: Planning & execution - Highly Proficient
  • January 2021
  • SKILLS:
  • DISPATCH-11 years
  • MS Office Proficient- Word, Excel, Publisher, Outlook, Internet Explorer
  • HTML
  • Adobe Acrobat/Reader
  • Proficient in Dispatch Track software for routing, GPS tracking and monitoring for Dump delivery vehicles both desktop and mobile versions
  • Proficient in DispatchTrackBilling module, OpenForce and PaymodeX for payroll reconciliation and contractor settlements
  • Proficient in Descartes routing management system
  • SixSigma Green Belt Certified- February 2022

Timeline

Transportation Manager

Miller Dedicated Services
09.2022 - Current

Director

Pilot Freight Services
04.2021 - Current

Director

Aria Logistics
07.2020 - 04.2021

Transportation Supervisor

Samuels Seafood
11.2018 - 07.2020

DISPATCH MANAGER

HOME DELIVERY LINK, INC
07.2017 - 11.2018

OPERATIONS MANAGER/ACCOUNT MANAGER

FGO LOGISTICS
09.2013 - 07.2017

RETAIL SALES CONSULTANT

AT&T MOBILITY
07.2008 - 03.2013

High School Diploma - undefined

South Brunswick High School

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Katherine Presper