Thynia Williams
Elmsford ,United States
Summary
Dynamic Optical Lab Technician at ABB Optical with a proven track record in quality control and lens production. Recognized for enhancing operational efficiency through cross-training and meticulous attention to detail, resulting in consistently high customer satisfaction. Skilled in effective communication and adaptability, ensuring timely delivery of precision-crafted prescription lenses.
Overview
2024
2024
years of professional experience
Work History
Optical Lab Technician
ABB Optical
- Ensured accurate order fulfillment with meticulous attention to detail throughout the lens creation process, from inputting prescriptions to final inspections.
- Increased operational efficiency by cross-training in multiple roles, providing flexibility within the team during peak periods or staff absences.
- Exceeded company benchmarks for product quality and consistency through rigorous adherence to established manufacturing standards.
- Maintained high customer satisfaction with timely delivery of accurately produced prescription lenses.
- Improved lens production quality by implementing advanced inspection techniques and maintaining clean work environments.
- Reduced errors and rework by conducting thorough quality checks at multiple stages of the lens production process.
- Collaborated with team members to efficiently meet production goals.
- Cleaned finished lenses and eyeglasses using cloths and solvents.
- Examined prescriptions, work orders or broken eyeglasses to determine specifications for lenses, contact lenses or other optical elements.
Package Handler Trainer
Fed Ex Ground
06.2021 - 05.2023
- Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
- Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
- Collaborated with management to address specific skill gaps and tailor training programs accordingly.
- Increased employee retention, providing consistent feedback and constructive criticism during one-on-one coaching sessions.
- Provided ongoing support and guidance to fellow trainers as needed, sharing insights gained through experience in order to enhance overall training quality across the department.
- Reduced workplace injuries with thorough safety training and regular reinforcement of safe work practices.
- Trained new employees on proper packing and labeling techniques and to apply best practices.
- Loaded and unloaded items from production line.
- Loaded items onto conveyor belts and pallets.
Customer Service Representative
Fanueil Group
01.2020 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Junior Florist
Stew Leonard's
10.2018 - 12.2018
- Enhanced customer satisfaction by creating visually appealing floral arrangements tailored to individual preferences.
- Managed daily cleaning duties to maintain a pristine shopping environment for customers.
- Assisted in maintaining a well-stocked inventory, ensuring fresh and high-quality flowers were always available for customers.
- Educated customers on proper care techniques for plants and flowers, resulting in longer-lasting arrangements and increased satisfaction levels.
- Demonstrated excellent communication skills when consulting with clients about their floral needs, leading to successful project completion.
- Supported event planning process by designing custom flower arrangements for weddings, corporate events, and special occasions.
- Prepared potted plants and bouquets based on customer requirements.
Certified Nursing Assistant
Partners N Care
02.2012 - 03.2016
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
Personal Nanny
Joshua Graubart
03.2012 - 08.2015
- Ensured safety of children in various settings, including at home, during transportation, and on outings.
- Created fun learning opportunities through interactive games and hands-on experiences, fostering intellectual curiosity in children.
- Developed strong relationships with families, providing support and guidance through various stages of their children''s lives.
- Assisted in the coordination and management of family schedules, ensuring timely arrival at events and appointments while prioritizing the best interests of the child.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Managed household tasks such as laundry and light cleaning to maintain an organized living space for families.
- Organized daily routines that balanced educational activities, playtime, rest periods, and extracurricular commitments for optimal results.
- Established trust with both parents and children by demonstrating reliability, professionalism, honesty, and empathy in all interactions.
- Supported families by adapting to their unique needs and schedules, ensuring smooth daily transitions.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Built positive and nurturing environments to support child social and emotional growth.
- Led indoor and outdoor activities to entertain and occupy children.
- Assisted with light housekeeping duties as well as running errands.
Certified Nursing Assistant
Genesee County Nursing Home
11.2010 - 12.2011
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
Home Health Aide Assistant
Interim HealthCare
02.2011 - 05.2011
- Collaborated with interdisciplinary healthcare teams to develop individualized care plans tailored to each patient''s needs.
- Developed strong relationships with patients and their families, creating a supportive environment conducive to healing and improved wellbeing.
- Accompanied patients during recreational activities or therapy sessions for support and encouragement towards a healthier lifestyle.
- Facilitated effective communication between patients and their healthcare providers by serving as an advocate for the patient''s needs.
- Aided in meal preparation according to specific dietary requirements, contributing to better nutrition management for patients.
- Assisted patients in maintaining personal hygiene routines, enhancing their overall quality of life.
Education
Health Care - Nursing
Iroquois Job Corp
Medina, NY04.2011
Skills
- Lens production
- Quality control
- Prescription input
- Safety training
- Customer service
- Team collaboration
- Inventory management
- Effective communication
- Attention to detail
- Time management
- Lab safety procedures
- Hand-eye coordination
- Chart documentation
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Adaptability and flexibility
- Prescription verification
Timeline
Package Handler Trainer
Fed Ex Ground
06.2021 - 05.2023
Customer Service Representative
Fanueil Group
01.2020 - 03.2020
Junior Florist
Stew Leonard's
10.2018 - 12.2018
Personal Nanny
Joshua Graubart
03.2012 - 08.2015
Certified Nursing Assistant
Partners N Care
02.2012 - 03.2016
Home Health Aide Assistant
Interim HealthCare
02.2011 - 05.2011
Certified Nursing Assistant
Genesee County Nursing Home
11.2010 - 12.2011
Optical Lab Technician
ABB Optical
Health Care - Nursing
Iroquois Job Corp
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